Front End Lead

2 days ago


Dedham, Massachusetts, United States BJ's Wholesale Club Full time
Job Summary

The Front End Lead is responsible for overseeing the frontline operations in the absence of the Front End Manager. This role involves coaching, teaching, and developing team members to ensure excellent member service.

Key Responsibilities
  • Supervise the front line team, including cashiers, SCO, and membership desk, in the absence of the Front End Manager.
  • Model and provide excellent member service, while coaching and teaching team members to do the same.
  • Drive membership metrics through acquisition, retention, loyalty, and experience programs.
  • Drive member engagement, speed, and productivity on the front end.
  • Train, coach, motivate, recognize, and provide input on evaluation of frontline team members.
Leadership Expectations

The Front End Lead is expected to lead through change, model leadership competencies, build credibility, and act as a champion for business growth. They must communicate effectively, provide honest and timely direction, and follow up and feedback to drive business results and support team member engagement.

Requirements
  • Prior leadership experience is preferred.
  • Prior membership or sales knowledge and experience is preferred.
  • Prior cashier experience is preferred.
  • Basic math skills are required.
Work Environment

The Front End Lead will work in a comfortable indoor area with infrequent exposure to temperature extremes and loud noises. They may be required to occasionally position themselves to examine or scan merchandise, including bending, handling, pulling, reaching, and/or stooping.

Frequently requires lifting objects up to 30 pounds. May require lifting and moving heavy and/or awkward objects greater than 30 pounds with assistance.


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