Front Desk Associate

1 month ago


Dedham, Massachusetts, United States PM Pediatric Care Full time
Job Summary

We are seeking a highly skilled and compassionate Front Desk Associate to join our team at PM Pediatric Care. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to our medical team.

Key Responsibilities
  • Greets patients and families professionally, both in person and over the phone, and responds to their inquiries in a timely and courteous manner.
  • Accesses empathy and active listening skills to effectively handle difficult interpersonal situations.
  • Supports patient care quality initiatives and coordinates escalations and urgent issues to ensure timely and complete resolutions.
  • Collaborates with site leadership to facilitate management of complex patient issues and employs PM Pediatric Care's Core values to help patients, families, and team members navigate our systems.
  • Registers patients, maintains accurate and complete patient accounts, and adheres to HIPAA guidelines.
  • Performs opening and closing duties, including organizing, stocking, sanitizing, and reconciling.
Requirements
  • Team player with excellent customer service and telephone skills.
  • Intermediate skills with Microsoft Office Suite.
  • Ability to work flexible schedules and travel to other sites within reason.
  • Strong verbal and written communication skills, with a professional and friendly demeanor.
  • Quality-focused and detail-oriented, with the ability to calculate simple figures and navigate multiple computer systems.
  • Prior experience in a healthcare environment and knowledge of medical insurance preferred.
What We Offer

At PM Pediatric Care, we value our employees and offer a dynamic and supportive work environment. If you are a motivated and compassionate individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.



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