Front Desk Associate
1 month ago
We are seeking a highly skilled and compassionate Front Desk Associate to join our team at PM Pediatric Care. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to our medical team.
Key Responsibilities- Greets patients and families professionally, both in person and over the phone, and responds to their inquiries in a timely and courteous manner.
- Accesses empathy and active listening skills to effectively handle difficult interpersonal situations.
- Supports patient care quality initiatives and coordinates escalations and urgent issues to ensure timely and complete resolutions.
- Collaborates with site leadership to facilitate management of complex patient issues and employs PM Pediatric Care's Core values to help patients, families, and team members navigate our systems.
- Registers patients, maintains accurate and complete patient accounts, and adheres to HIPAA guidelines.
- Performs opening and closing duties, including organizing, stocking, sanitizing, and reconciling.
- Team player with excellent customer service and telephone skills.
- Intermediate skills with Microsoft Office Suite.
- Ability to work flexible schedules and travel to other sites within reason.
- Strong verbal and written communication skills, with a professional and friendly demeanor.
- Quality-focused and detail-oriented, with the ability to calculate simple figures and navigate multiple computer systems.
- Prior experience in a healthcare environment and knowledge of medical insurance preferred.
At PM Pediatric Care, we value our employees and offer a dynamic and supportive work environment. If you are a motivated and compassionate individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.
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