Front End Lead
23 hours ago
Job Summary
The Front End Lead is responsible for overseeing the frontline operations in the absence of the Front End Manager. This role requires excellent leadership and communication skills to coach, teach, and develop team members to provide exceptional customer service and drive membership metrics.
Key Responsibilities
- Supervise the front line team, including cashiers, sales associates, and membership desk staff.
- Model and provide excellent customer service, while coaching and developing team members to do the same.
- Drive membership metrics through acquisition, retention, loyalty, and experience programs.
- Drive member engagement, speed, and productivity on the front end.
- Train, coach, motivate, recognize, and provide input on evaluation of frontline team members.
- Utilize data and metrics to drive performance and member engagement.
- Perform front-end responsibilities, including closing through POS, and member escalated service issues.
- Act as a backup for cashiers and membership sales ambassadors when needed.
- Manage self-checkout lanes and scan and pan lanes.
- Collect payments, issue receipts, refunds, credits, or change due to customers.
- Stay up-to-date on all merchandise promotions, advertisements, and product information.
- Supervise the cleanliness of the front-of-club member servicing areas.
- Utilize online task management systems to manage workflow, track, and monitor daily club operations.
Requirements
- Prior leadership experience preferred.
- Prior membership or sales knowledge and experience preferred.
- Prior cashier experience preferred.
- Basic math skills required.
Work Environment
- Most of the time is spent moving about frequently on hard surfaces.
- Frequently requires lifting objects up to 30 pounds.
- Located in a comfortable indoor area with infrequent exposure to temperature extremes and loud noises.
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