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Telecommunications/VOIP Engineer
3 months ago
Telecommunications/VOIP Engineer
Job no:
Work type: Full-Time (Salaried)
Location: Richmond (City), Virginia
Categories: Information Technology, Architecture / Engineering
Title: Telecommunications/VOIP Engineer
State Role Title: Info Technology Specialist III
Hiring Range: Commensurate with experience
Pay Band: 6
Agency: Department of Taxation
Location:
Main Street Center
Agency Website:
Recruitment Type: General Public - G
Job Duties
Virginia Tax's Office of Technology is seeking a Telecommunications/VoIP Engineer to administer our VoIP infrastructure and to work with our Business Units to develop and deploy custom Automated Call Distributions (ACD), Computer Telephony Integration (CTI), and Intelligent Voice Response (IVR) scripts to support agency and citizen needs.
Using Agile project management techniques, the Telecommunications Engineer will be instrumental to ensuring Virginia Tax's environment can quickly respond to changing needs and requirements.
This position is eligible for a hybrid telework schedule.
Position requires intermittent 24 hour on call support.
The anticipated hiring salary is up to $105,000, commensurate with experience.
You can also expect great state benefits such as:
- Job stability and quality of life Enjoy your work/life balance with flexible schedule options and up to two days of telework per week.
- 13 Paid State holidays on top of vacation, sick, volunteer, and personal leave
- Comprehensive and affordable health benefits.
- Got student loans? You may be eligible for the Public Service Loan Forgiveness program.
- Participation in the Virginia Retirement System, VA 457 Deferred Comp, and more.
We are dedicated, resourceful individuals who strive to exceed our customers' expectations. Not only do we serve the public, we are the public.
We are a part of a community that cares about and celebrates each other, who promote opportunities for growth within a stable environment, and support a healthy work-life balance.
What we do matters. So do you.
Minimum Qualifications
- Experience with Technology Support, Programming or Networking
- Experience with Windows or Linux
- Ability to effectively communicate to Business and Technical staff
Additional Considerations
- Experience with Cisco Call Manager, Cisco UCCX, Unity, Informacast, or Finesse
- Experience with VMWare / VSphere
Special Instructions
You will be provided a confirmation of receipt when your application and/or rsum is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.
All Virginia Department of Taxation employees must be current with filing their Virginia state tax returns ensuring they were filed in compliance with established laws, rules and regulations.
Selected candidate(s) will be required to consent to and successfully pass a background investigation which includes fingerprint-based criminal history, tax compliance, and DMV driving record (if applicable) checks.
Virginia Tax is committed to providing equal opportunity to disabled individuals and willing to provide reasonable accommodations to enhance opportunities for individuals with disabilities.
Consideration for an interview is based solely on the information within the application.
Contact Information
Name:
Virginia Tax Talent Acquisition Team
Phone:
Email:
In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process.
To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI).
Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter.
Requesting an AHP Letter can be found at AHP Letter or by calling DARS at
Note
: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
Applications close: 04 Jun 2024 Eastern Daylight Time
