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Branch Manager

3 months ago

Laurel, Montana, United States Direct Federal Credit Union Full time
Job Details

About the Job Title and the Company
Ready to start an exciting career in the financial services sector? If so, Andrews Federal is the perfect place for you. Andrews Federal is an innovative, global financial institution dedicated to serving our military personnel and local communities. Our main goal is to assist our members in achieving financial well-being.

With a positive and inclusive workplace culture at the core of our organization, we have been recognized as a Great Place to Work for four consecutive years. Andrews Federal provides a highly competitive compensation and benefits package to ensure our workforce remains happy and healthy.

As we continue to grow, we are seeking a dynamic team that is passionate about delivering creative solutions within the financial services field. Our leaders foster collaboration and welcome fresh ideas to better serve our diverse membership base.

Joining Andrews Federal comes with several advantages, including:
  • You get to enjoy 12 paid holidays annually, including your birthday
  • Access to affordable healthcare plans and Employer Paid FSA accounts
  • Opportunities for career development, training, coaching, and tuition reimbursement
  • Retirement plans with a competitive matching component
  • A childcare stipend to support working families
POSITION DESCRIPTION

The Branch Manager is responsible for acquiring new members and cultivating existing relationships to enhance service quality, loyalty, and sales performance within the organization. The primary focus is on growing profitable memberships that contribute positively to the overall cooperative. Working closely with the Marketing team, the incumbent develops regional marketing strategies to promote the Andrews brand and achieve growth targets.

This role involves driving improvements in branch profitability, ATM service, and overall branch performance.

MAIN RESPONSIBILITIES
  • Oversee and coordinate the daily operations of Tellers, Member Service Representatives, and Universal Branch personnel
  • Lead efforts to expand and retain memberships by aligning products and services with member needs
  • Ensure adequate staffing levels to meet business demands, including preparing work schedules and assigning tasks efficiently
  • Monitor branch cash limits set by the Board of Directors to prevent exceedance
  • Deliver exceptional service to members as evidenced by audits, reviews, and member feedback
  • Support staff development through training opportunities and regular meetings
  • Collaborate with Human Resources on recruitment, performance management, and employee counseling
  • Adhere to approved departmental budgets and maintain strong business relationships with Select Employee Groups
  • Engage in community outreach to promote Andrews Federal and participate in business development initiatives
  • Ensure compliance with Andrews Federal policies, procedures, and regulatory requirements, including the Bank Secrecy Act
  • Attend work consistently, interact professionally with colleagues, members, and external contacts, representing Andrews Federal positively
QUALIFICATIONS

REQUIRED EXPERIENCE
  • Bachelor's Degree in Business, Finance, or related field
  • Two years of managerial experience
  • Three to five years of experience in a retail branch, with at least two years in a supervisory role
  • Demonstrated capability in meeting sales targets, growing business, and ensuring compliance with financial regulations
  • Strong organizational, interpersonal, and communication skills with attention to detail
  • Highly motivated with a commitment to confidentiality
Applicants with disabilities may request reasonable accommodations following the Americans with Disabilities Act, provided such accommodations do not pose health or safety risks or place undue hardships on the organization.