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Senior Manager, KYC Process Lead

2 months ago

Laurel, Montana, United States TD Bank N.A Full time
Job Summary

We are seeking a highly skilled Senior Manager, Process and Control to oversee and lead the build-out of processes and controls for our enterprise KYC function. This role is accountable for designing and delivering KYC capabilities, driving formalization of LOB process, controls, and procedures to comply with enterprise KYC requirements.

Key Responsibilities
  • Provide people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork, and handling any/all disciplinary actions, as required.
  • Design and implement KYC processes that align with regulatory requirements and related TD policies.
  • Partner with 2LOD, LOBs, and KYC Product team to design and implement KYC controls to ensure accurate and complete KYC documentation and verification processes.
  • Own the governance, adherence, and alignment of effective controls against the KYC standards.
  • Identify and execute on opportunities to improve effectiveness, control oversight, efficiencies, and client experience working with internal stakeholders and partners.
  • Evaluate levers that may include lean/process reengineering, automation, data and trigger analysis, and tools to support operational performance improvements.
  • Work closely with Internal and External audit teams to meet documentation requirements.
  • Ensures strong engagement with the KYC operations team, LOBs, and 2LOD.
  • Provides support for execution of process and controls roadmap aligning to KYC vision.
  • Effectively identifies and manages stakeholder engagement and impacts across the enterprise for KYC.
  • Provides controls and risk input as needed into end-to-end integrated plan for KYC.
  • Support strategies and plans for resource management, requirements management, change management, business testing and quality assurance, in line with control objectives.
Requirements
  • 4-year degree or equivalent experience
  • 10+ years of related experience
  • Demonstrated track record of cost, quality, and schedule control of projects
  • Proven ability to effectively manage projects
  • Strong negotiation and conflict resolution skills
  • Detail-oriented
  • Ability to exercise sound judgment
  • Excellent oral and written communication skills
  • Strong teamwork and client skills
  • Highly motivated
  • In-depth knowledge of construction standards, work methods, equipment, and materials, operating practices, and applicable codes
  • PC proficiency in MS Access, MS Word, MS Excel
  • Highest personal and professional integrity and standards, and advance TD's vision and protect the brand
  • Excellent judgment, including achieving the right risk/reward balance
  • Transparent communicator and respected TD representative, both internally and externally
  • Advance TD's leadership development, employee experience, and diversity agenda
  • Role-models behaviors consistent with TD's leadership profile
Preferred Qualifications
  • Bachelor's degree required; Graduate degree preferred
  • 10+ years of relevant experience
  • Significant experience in KYC, AML, or compliance roles with a strong focus on process and control management
  • Organizational awareness and sensitivity
  • Proven skills in assessing and prioritizing based on business impact, need, and risk factors
  • Strong written and verbal communication skills, including writing concise business messages, documents, creating impactful presentations, and presenting analysis to management and senior executives
  • Proven ability to work with and build strong relationships with stakeholders and colleagues
  • Solution-oriented, with ability to navigate the organization and make assessments and decisions with sometimes vague, incomplete, or partial context/parameters
  • Independent thinker with exceptional analytical skills and strong business acumen
  • High degree of personal initiative, with strong influencing and leadership skills
About TD Bank N.A.

TD Bank, N.A. is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world.

More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer-facing.

As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking.