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Reservations Coordinator

3 months ago

Seattle, Washington, United States Hilton Full time

Come join the team at DoubleTree by Hilton Hotel Seattle Airport located just a short drive from Downtown Seattle. Be part of a team that was ranked #1 on Great Places to Work and on Fortune's World's Best Workplaces list

The team is currently seeking an enthusiastic Reservations Coordinator that will provide support by processing group reservation information including rooming lists, suites, resumes and billing requirements. Communicating and verifying information between Meeting Planners, Housing Bureaus, Meetings and Conventions and Front Office. Processing reservation request calls as appropriate.

The ideal candidate for this role will possess:

At least six months of customer service experience Ability to communicate and converse with guests in English.Previous experience working in hotel operations is a plus.The ability to work weekdays, evenings, weekends, and holidays.

What will I be doing?

Answers all reservations telephone calls and e-mails in a friendly manner, using clear English communication. When processing e-mails or listening to callers, ensures a clear understanding of their inquiries and requests. Promptly provides accurate information regarding availability of accommodations and other requested information. Assists other departments such as Sales, Meetings and Conventions and Front Office with reservation related questions.

Processes all group contracts from the Sales Department. Obtains data from various sources, including but not limited to faxes, electronic messages, and handwritten lists. Enters all group blocks into reservations computer system and verifies correctness of data entered against the data received. Follows up with Sales Department regarding all questions that stem from the groups. Monitors group blocks after they have been entered into the computer system.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.Integrity - We do the right thing, all the time.Leadership - We're leaders in our industry and in our communities.Teamwork - We're team players in everything we do.Ownership - We're the owners of our actions and decisions.Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

QualityProductivityDependabilityCustomer FocusAdaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

The hourly rate is $21.45 per hour.

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S.

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

Medical Insurance Coverage – for you and your familyVision, Dental, Life and Disability InsuranceMental Health ResourcesBest-in-class Paid Time Off (PTO) – you will accrue 18 days in your first yearSupportive parental leave program that runs concurrently with Washington State's Paid Family and Medical Leave program. Our team members receive benefits up to Washington State's maximum threshold per week. Hilton will then "top this up" to the weekly ABBR (Annual Benefit Base Rate)Go Hilton travel discount program: 100 nights of discounted travel per calendar yearMatching 401(k) planAccess to your pay when you need it through DailyPayComplimentary Duty Meals served in our Team Member RestaurantEmployee Assistance ProgramDebt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)Employee stock purchase program (ESPP) – purchase Hilton shares at 15% discountCareer growth and developmentTeam Member Resource GroupsRecognition and rewards programs

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