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National Air Logistics Aerospace Customer Care Specialist
1 month ago
- Represent the USA Aircraft on ground (AOG) & Engine Desk to both internal and external customers.
- Handle general customer service inquiries related to tracking and tracing of AOG & Engine shipments.
- Prepare, handle, and process documentation for AOG & Engine moves.
- Maintain compliance with internal policies, external regulations, and customer requirements.
- Coordinate all aspects of pick-up and delivery, including initiation, rate quotation, status updates, and vendor invoice approval.
- Track and trace shipments, monitor vendor performance, and address and resolve service irregularities.
- Ensure shipments adhere to schedules through follow-up.
- Collaborate with company branches, gateways, and other offices under the direction of the AOG & Engine Desk
- Report to National Air Logistics Aerospace Development Manager
- Associate's degree or equivalent experience
- 2+ years of experience in Air Logistics for a 3PL
