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Service Engineer for Advanced Manufacturing

2 months ago

Charlotte, North Carolina, United States GE Aerospace Full time
Job Overview
GE Aerospace is at the forefront of innovation in the field of additive manufacturing. We are seeking a dedicated Field Service Engineer to enhance our customer relationships and ensure optimal equipment performance across the Americas.

Key Responsibilities:
- Develop and maintain strong interpersonal relationships with customer representatives to ensure satisfaction.
- Support customers throughout North and South America, with a travel expectation of 75%.
- Install, perform preventive maintenance, and repair GE Aerospace manufacturing machines, either individually or as part of a team.
- Conduct comprehensive troubleshooting on complex issues affecting machine performance.
- Coordinate all necessary resources and logistics for service and maintenance activities on customer sites.
- Collaborate with engineering teams to resolve intricate mechanical, electrical, and process challenges.
- Assist in site preparation, ensuring all labor and materials are efficiently coordinated.
- Document all service activities using computer-based reporting systems.
- Communicate effectively with engineers, customers, and management regarding machine status.
- Adhere to quality systems and programs in line with GE Service Quality Policy.
- Complete administrative tasks punctually, including Service Bulletins and inspections documentation.
- Maintain daily communication with customer technicians to address equipment status issues.

Qualifications:
- Bachelor’s degree in Engineering or an Associate's degree with 2 years of technical experience, or a High School Diploma with 5 years of relevant field service experience.

Preferred Skills:
- Strong troubleshooting skills at both subsystem and system levels.
- Ability to analyze test data and assist in design or process corrections.
- Proficient in interpreting technical documentation.
- Demonstrated ability to work independently and within a small team.
- Excellent communication, listening, and interpersonal skills.
- Strong customer service orientation and the ability to manage differing opinions tactfully.

Inclusion and Diversity:
GE Aerospace is committed to creating a diverse environment and is proud to be an equal opportunity employer. We make employment decisions without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.

Additional Information:
GE Aerospace offers a dynamic work environment, opportunities for professional growth, and competitive compensation. Employment decisions are made in accordance with applicable laws and regulations.