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National Air Logistics Aerospace Customer Care Specialist

3 months ago

Charlotte, North Carolina, United States Kuehne Nagel Full time
Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Charlotte site is looking for a new National Aerospace Customer Care Specialist to join our Air Logistics team. Your Role As the National Air Logistics Aerospace Customer Care Specialist will be responsible for coordinating the transportation, handling and storage of specialized aircraft parts. They should be a subject matter expert in these products, as well as the logistical requirements for handling. The role will help support the North America aerospace operations. Your Responsibilities
  • Represent
    the USA Aircraft on ground (AOG) & Engine Desk to both internal and external customers.
  • Handle
    general customer service inquiries related to tracking and tracing of AOG
    & Engine shipments.
  • Prepare,
    handle, and process documentation for AOG & Engine moves.
  • Maintain
    compliance with internal policies, external regulations, and customer
    requirements.
  • Coordinate
    all aspects of pick-up and delivery, including initiation, rate
    quotation, status updates, and vendor invoice approval.
  • Track and
    trace shipments, monitor vendor performance, and address and resolve
    service irregularities.
  • Ensure
    shipments adhere to schedules through follow-up.
  • Collaborate
    with company branches, gateways, and other offices under the direction of
    the AOG & Engine Desk
  • Report to National Air Logistics Aerospace Development Manager
Your Skills and Experiences
  • Associate's degree or equivalent experience
  • 2+ years of experience in Air Logistics for a 3PL
Good Reasons to Join There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-KR1