Logistics Customer Liaison

1 week ago

Charlotte, North Carolina, United States A.P. Mller - Maersk AS Full time
Customer Experience Partner

Are You Prepared to Shape the Future of Global Logistics?

A.P. Moller - Maersk A/S stands at the forefront of integrated logistics, having been a trailblazer in the industry for over a century. Through our commitment to innovation and transformation, we are redefining the possibilities within the logistics sector, consistently setting new benchmarks for efficiency, sustainability, and excellence.

We value diversity, collaboration, and ongoing learning, ensuring our organization mirrors and comprehends the diverse clientele we serve. With a workforce exceeding 100,000 across 130 nations, we unite to influence the future of global logistics.

What We Provide:
  • Global Presence, Local Influence: Excel in a role with international dimensions, contributing to initiatives that impact global logistics.
  • Diverse and Dynamic Environment: Become part of a team where diversity is a strength, nurturing an atmosphere rich in both personal and professional development opportunities.
  • Attractive Compensation: Enjoy a remuneration package that reflects your role as a key player in the industry, alongside top-tier benefits and recognized talent development programs.
In this position, you will:
  • Oversee and manage the complete shipment process.
  • Collaborate with various stakeholders involved in shipment management.
  • Coordinate the overall flow of end-to-end shipments.
  • Deliver value to clients through effective business solutions, utilizing strong business acumen and process knowledge.
  • Address inquiries from shippers, clients, Key Account Managers, and other stakeholders, ensuring prompt resolution and response.
  • Maintain a customer-focused approach to minimize errors and implement preventive strategies.
  • Identify process deviations and proactively communicate them to clients and reporting managers.
  • Respond to all inquiries accurately and in a timely manner, escalating issues as outlined in standard operating procedures.
  • Engage in proactive communication by regularly participating in conference calls with clients to facilitate seamless process flow.
  • Work closely with Key Customer Managers and the commercial team to build and enhance customer relationships.
What You Bring:
  • A minimum of 2 years of experience in Logistics and Supply Chain Management operations from both origin and destination perspectives.
  • Exceptional communication skills with the ability to engage confidently with stakeholders.
  • Strong stakeholder management capabilities and relationship-building skills.
  • A commitment to driving resolutions and delivering high-quality customer service.
  • A sense of urgency, with a focus on resolving issues and persistence in overcoming challenges.
Join us as we leverage innovative technologies and unlock global opportunities. Together, let’s navigate towards a brighter, more sustainable future with A.P. Moller - Maersk A/S.

A.P. Moller - Maersk A/S is dedicated to fostering a diverse and inclusive workplace, embracing various styles of thinking. We are an equal opportunity employer and welcome applicants without regard to race, color, gender, age, religion, national origin, or any other characteristic protected by applicable law.

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