Customer Program Manager

4 weeks ago

Santa Clara, United States LFP Associates Full time

The Customer Program Manager will play a crucial role in managing customer semiconductor switching projects and programs from initiation to completion, ensuring alignment with customer requirements and milestones. They will directly engage with customers to understand their needs, provide technical guidance, and address any concerns or issues in a timely manner. Moreover, this role entails managing the customer interface with engineering groups, ensuring quality deliveries in a timely manner while maintaining customer relationships, promoting new engagements, and driving them to smooth execution. The Customer Program Manager will drive continuous improvement initiatives to enhance project management processes and methodologies, make customer delivery tradeoffs, resolve internal and external conflicts, mitigate risks, and promote internal engineering processes to improve the customer experience. They will also deliver compelling presentations and reports to communicate project status, milestones, and deliverables to customers, stakeholders, and senior management.

  • Manage customer semiconductor switching projects and programs from initiation to completion, ensuring alignment with customer requirements and milestones.
  • Directly engage with customers to understand their needs, provide technical guidance, and address any concerns or issues in a timely manner.
  • Manage the customer interface with engineering groups and be responsible for quality deliveries in a timely manner while maintaining customer relationships, promoting new engagements, and driving them to smooth execution.
  • Drive continuous improvement initiatives to enhance project management processes and methodologies.
  • Make customer delivery tradeoffs, resolve internal and external conflicts, mitigate risks, and promote internal engineering processes to improve the customer experience.
  • Deliver compelling presentations and reports to communicate project status, milestones, and deliverables to customers, stakeholders, and senior management.
  • Bachelor's degree in Computer Science or Electronics Engineering with 10-15 years of related experience, or Master's degree / PhD in Computer Science or Electronics Engineering with 5-10 years of experience.
  • Minimum of 7 years of experience in customer project/program management within the semiconductor industry.
  • At least 5 years of experience in direct management of multidisciplinary teams, including software and hardware professionals.
  • At least 5 years of experience and knowledge in networking and network switch products.
  • Proven track record of successful customer engagement and relationship management.
  • Excellent interpersonal skills with the ability to collaborate effectively across different teams and functions.
  • Outstanding communication and presentation skills, with the ability to convey technical concepts to both technical and non-technical audiences.
  • Independent and self-directed with the ability to prioritize and manage multiple tasks simultaneously.

Must Have

- Customer Facing Program Experience -Someone with an ASIC technical background with networking equipment - customer program experience specifically with network switch products. - excellent communication skills- ability to provide VIP treatment to customers. -end to end program initiative experience, lead strategic projects involving senior leadership, ability to provide the holistic customer experience.

***This is not a technical role - but must have technical background***

-Semiconductor industry experience preferred 

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