Customer Success Manager

6 days ago

Santa Clara, California, United States Pure Storage Full time
Join Pure Storage as a Customer Success Manager

We are seeking a highly motivated and experienced Customer Success Manager to join our team at Pure Storage. As a Customer Success Manager, you will be responsible for driving customer satisfaction, strengthening customer relationships, and building trusted advisor relationships by personalizing their Pure Storage/Portworx experience.

Key Responsibilities:
  • Develop a deep understanding of customer's business priorities, operational model, and technical environment.
  • Establish, own, and drive strategic, operational, risk, and growth management reviews as they relate to hardware/service delivery, deployments, migrations, capacity planning, and expansions.
  • Own the overall post-sales service delivery relationship with key customers, with complete responsibility for total customer experience within your accounts.
  • Deliver monthly and quarterly business reviews to align business and technical goals across multiple stakeholders.
  • Act as a customer advocate and conduit into various internal cross-functional teams, including Sales, Support, Engineering, Product Management, and Executive leadership.
  • Establish yourself as a trusted advisor, advocate, and subject matter expert to support the Pure Storage/Portworx programs internally and externally.
Requirements:
  • 3+ years' experience in customer-facing, relationship management role.
  • 1+ years' experience working with container orchestration technology in an enterprise environment.
  • Excellent communication, project management, presentation, and problem-solving skills.
  • Ability to collaborate effectively with cross-functional teams, including Sales, Support, Engineering, Product Management, and Consulting Services.
  • Ability to manage multiple projects and tasks, determining project urgency and execute detailed action plans in collaboration with customers and stakeholders.
  • Written and verbal communication skills, including the ability to clearly articulate technical issues to both technical and non-technical audiences.
What We Offer:
  • Competitive salary range: $130,000.00-$196,000.00.
  • Opportunity to work with a leading company in the storage industry.
  • Collaborative and dynamic work environment.
  • Professional development opportunities.

Pure Storage is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment.

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