Current jobs related to Technical Support Engineer - New York - Braze

  • Technical Support Engineer

    1 week ago

    New York, New York, United States Voltguard Utilities Ltd Full time

    Job OverviewPosition Summary:The Customer Solutions Engineer is essential in providing exceptional support to our clients through on-site service, technical training, and proactive maintenance. This role involves frequent travel within a specified region and potentially other areas across the United States. The ideal candidate is a practical engineer who can...

  • Technical Support Engineer

    1 week ago

    New York, New York, United States Voltguard Utilities Ltd Full time

    Job OverviewPosition Summary:The Customer Solutions Engineer is essential in delivering exceptional support to our clients through on-site service, technical education, and proactive maintenance. This role involves frequent travel within a specified region and potentially to other areas across the country. The ideal candidate is a practical engineer capable...

  • Technical Support Engineer

    3 days ago

    New York, New York, United States Voltguard Utilities Ltd Full time

    Job OverviewPosition Summary:The Customer Solutions Engineer is essential in delivering exceptional support to our clientele through field operations, onsite technical instruction, and proactive maintenance services. This role necessitates frequent travel within a specified region and potentially other areas of the country. The ideal candidate is a hands-on...

  • Technical Support Engineer

    2 months ago

    New York, United States Array Full time

    Job DescriptionJob DescriptionArray is a financial innovation platform that helps digital brands, financial institutions, and fintechs get compelling consumer products to market faster. We deliver a suite of credit and identity monitoring tools, privacy protection, and a financial ads marketplace via embeddable widgets or a clean, modern API. Our private...

  • Technical Support Engineer

    3 months ago

    New York, United States Philips Full time

    Job TitleTechnical Support Engineer (NYC)Job Description516120 Technical Support Engineer (NYC) The Software Technical Support Level 2 will be responsible for support our installation and customer support teams at a senior level. Your role: ** This position will be reporting to the main campus in New York City, Monday-Friday 8am-5pm Analyzing break/fix...

  • Technical Support Engineer

    1 week ago

    New York, United States Glean.info Full time

    About Glean We're on a mission to make knowledge work faster and more humane. We believe that AI will fundamentally transform how people work. In the future, everyone will work in tandem with expert AI assistants who find knowledge, create and synthesize information, and execute work. These assistants will free people up to focus on the higher-level,...

  • Technical Support Engineer

    1 week ago

    New York, United States The Ladders Full time

    About Glean We're on a mission to make knowledge work faster and more humane. We believe that AI will fundamentally transform how people work. In the future, everyone will work in tandem with expert AI assistants who find knowledge, create and synthesize information, and execute work. These assistants will free people up to focus on the higher-level,...

  • Technical Support Engineer

    1 month ago

    New York, New York, United States Dassault Systemes Full time

    Location: NY/NJMedidata follows a hybrid office policy in which employees who are hired for an in-person position are expected to work on site a certain number of days per week in accordance with Company policy.About our Company:Medidata: Powering Smarter Treatments and Healthier PeopleMedidata, a Dassault Systèmes company, is leading the digital...

  • Technical Support Engineer

    3 months ago

    New York, United States INSPYR Solutions Full time

    Title: Technical Support Engineer Location: New York, NY Duration: Direct Hire Salary: $140K - 180K Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S. Job Summary: Technical Support Engineer to join our Information Technology team providing technical support for an active trading environment. This position will have a hands-on...

  • Technical Support Engineer

    3 months ago

    New York, United States INSPYR Solutions Full time

    Title: Technical Support EngineerLocation: New York, NYDuration: Direct HireSalary: $140K – 180KWork Requirements: US Citizen, GC Holders or Authorized to Work in the U.S. Job Summary:Technical Support Engineer to join our Information Technology team providing technical support for an active trading environment. This position will have a hands-on role in...

  • Customer Technical Support Engineer

    3 weeks ago

    New York, United States Insperity Full time

    Customer Technical Support EngineerAre you passionate about making a difference in healthcare? Do you thrive in dynamic, tech-driven environments? We have an exciting opportunity for you to join a global market leader in vein visualization technology as a Customer Technical Support Engineer!Our client’s NIR vein visualization device projects a vivid map on...

  • Customer Technical Support Engineer

    3 weeks ago

    New York, New York, United States Insperity Full time

    Customer Technical Support EngineerAre you passionate about making a difference in healthcare? Do you thrive in dynamic, tech-driven environments? We have an exciting opportunity for you to join a global market leader in vein visualization technology as a Customer Technical Support EngineerOur client's NIR vein visualization device projects a vivid map on...

  • Technical Support Engineer

    1 week ago

    New York, New York, United States Eze Castle Integration Full time

    Eze Castle Integration is a premier global provider of managed services, cybersecurity, and business transformation solutions tailored for mid-market financial services organizations worldwide.With an extensive portfolio of services, Eze Castle Integration ensures stability, security, and enhanced business performance, allowing clients to concentrate on...

  • Technical Support and Testing Engineer

    1 week ago

    New York, New York, United States XARM Full time

    XARM by UFACTORY is a prominent manufacturer of advanced multi-axis robotic arms, focusing on 6-8 axis models that serve diverse industrial applications. Our robotic solutions are engineered for precision and efficiency, catering to needs ranging from educational purposes to comprehensive manufacturing setups.As we broaden our operational scope, we are in...

  • L3 Technical Support Engineer

    4 days ago

    New York, New York, United States GTN Technical Staffing and Consulting Full time

    Position Overview:This role entails a commitment of 12 hours per week, focusing on onsite support.Work Schedule:4 hours daily on Tuesday, Wednesday, and Friday.Tuesday and Friday: 9 AM to 1 PM.Wednesday: 1:30 PM to 5:30 PM.Key Responsibilities:Oversee the setup and upkeep of hardware and software, including personal computers, printers, mobile devices, and...

  • L3 Technical Support Engineer

    1 week ago

    New York, New York, United States GTN Technical Staffing and Consulting Full time

    Position Overview:This role requires a commitment of 12 hours per week, with a focus on onsite support in Manhattan.Work Schedule:4 hours per day on Tuesday, Wednesday, and FridayTuesday and Friday: 9 AM to 1 PMWednesday: 1:30 PM to 5:30 PMKey Responsibilities:Oversee the setup and upkeep of hardware and software, including personal computers, printers,...

  • Technical Support Engineer II

    2 months ago

    New York, New York, United States Alloy Full time

    Alloy is where you belongAlloy solves the identity risk problem for companies that offer financial products by enabling them to outpace fraud and confidently serve more people around the world. Banks and Fintechs turn to Alloy to take control of fraud, credit, and compliance risk, and grow with the clearest picture of their customers. Through our values: Be...

  • Lead Technical Support Engineer

    1 week ago

    New York, New York, United States VTS Full time

    We are experiencing significant growth and are seeking a skilled Lead Technical Support Engineer to become a part of our dynamic team. The ideal candidate will possess a strong enthusiasm for Customer Support along with a keen eye for detail. In this role, you will be an integral member of the Engineering Production Support Team, tasked with diagnosing and...

  • Technical Support Engineer

    1 week ago

    New York, New York, United States Orion Talent Full time

    Position Overview:Job Title: Field Service EngineerLocation: Metro New YorkShift:Salary: $70-$90KBenefits: Competitive Benefits PackageJob Responsibilities: In this role, you will provide both on-site and remote technical assistance and upkeep for X-Ray and Medical Imaging apparatus. This includes traveling to various client sites to install, diagnose, and...

  • Technical Support Engineer

    1 week ago

    New York, New York, United States Deutsche Bank Full time

    Job ID:R Full/Part-Time: Full-time Regular/Temporary: Regular Listed: Location: New York Position Overview Job Title Production Support Engineer Corporate Title Assistant Vice President Location New York, NY Overview The Rates & Credit application support team provides assistance to front office personnel on the Rates & Credit trading floors regarding their...

Technical Support Engineer

2 months ago

New York, United States Braze Full time

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

WHAT YOU'LL DO

The Braze platform is a sophisticated and powerful marketing tool. As a Technical Support Engineer you will be challenged with investigating and resolving complex customer issues escalated by Braze’s Technical Support, Customer Success, and Onboarding teams.

Additionally you will have the opportunity to be innovative and forward-thinking, creating documentation, streamlining processes, and building internal tools and product features to address common customer issues and gaps in product functionality. In effect you’ll be solving difficult problems upstream to improve both product quality, as well as the overall customer experience.

WHO YOU ARE

People say you’re a great communicator and top-tier problem solver You look for every opportunity to make things better and you’re all about the team. You get a thrill from helping customers and you know that even though the job isn’t easy, you’re making a difference each and every day. You’re naturally curious and you see every problem as an opportunity to learn more or help others (teammates or customers) learn more too.

  • BS in Computer Science (or comparable bootcamp or professional experience)
  • 2-3 years of web and/or mobile application development experience
  • Expertise in Ruby on Rails, JavaScript, Swift/Objective-C, or Java
  • Previous experience in a customer-facing role (Support, Solutions Consulting, etc.)
  • Excellent communication skills
  • Ability to be part of an “on call” after-hours rotation team
  • Talent for synthesizing complex ideas and communicating them in a way others can easily understand
  • Bonus:
    • Experience in React, MongoDB, and/or distributed systems

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $70,600 and $95,000/year with an expected On Target Earnings (OTE) between $85,000 and $105,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.

WHAT WE OFFER

Details of these benefits plan will be provided if a candidate receives an offer of employment. Benefits may vary by location.

From offering comprehensive benefits to fostering flexible environments, we’ve got you covered so you can prioritize work-life harmony.

  • Competitive compensation that may include equity
  • Retirement and Employee Stock Purchase Plans
  • Flexible paid time off
  • Comprehensive benefit plans covering medical, dental, vision, life, and disability
  • Family services that include fertility benefits and equal paid parental leave
  • Professional development supported by formal career pathing, learning platforms, and tuition reimbursement
  • Community engagement opportunities throughout the year, including an annual company wide Volunteer Week
  • Employee Resource Groups that provide supportive communities within Braze
  • Collaborative, transparent, and fun culture recognized as a Great Place to Work®

ABOUT BRAZE

Braze is a leading customer engagement platform that powers lasting connections between consumers and brands they love. Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty.

Braze is proudly certified as a Great Place to Work® in the U.S., the UK and Singapore. We ranked #3 on Great Place to Work UK’s 2024 Best Workplaces (Large), #3 on Great Place to Work UK’s 2023 Best Workplaces for Wellbeing (Medium), #4 on Great Place to Work’s 2023 Best Workplaces in Europe (Medium), #10 on Great Place to Work UK’s 2023 Best Workplaces for Women (Large), #19 on Fortune’s 2023 Best Workplaces in New York (Large). We were also featured in Built In's 2024 Best Places to Work, U.S. News Best Technology Companies to Work For, and Great Place to Work UK’s 2023 Best Workplaces in Tech.

You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Chicago, Jakarta, London, Paris, San Francisco, Singapore, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations.

BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER

At Braze, we strive to create equitable growth and opportunities inside and outside the organization.

Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.

We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.

Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.