Technical Support Engineer

3 weeks ago

New York, United States INSPYR Solutions Full time
Title: Technical Support EngineerLocation: New York, NYDuration: Direct Hire
Salary: $140K – 180K
Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S. 
Job Summary:
Technical Support Engineer to join our Information Technology team providing technical support for an active trading environment. This position will have a hands-on role in deploying and sustaining the systems and applications directly utilized by our end-users working closely with employees to support their technology needs. Collaboration with talented and driven technology professionals will be necessary to deliver solutions built primarily on the Microsoft technologies. This team has a strong track record of implementing the latest relevant technologies and managing a highly available infrastructure.

Successful candidates will have a demonstrated track record of progressive technical support experience supporting key senior employees. The candidate should possess educational and personal achievement along with a passion for technology. Financial experience is not a prerequisite, but an interest in the application of technology to support an investment management environment is a must. Providing excellent customer support and quickly learning new technologies will be necessary in this position. Candidates should expect to support applications, desktops, and scripts throughout their life cycles. An ideal candidate will be a self-starter, personable, have exceptional communication skills, attention to detail, and an unrelenting drive to implement effective solutions.

Job Requirements
• Bachelor's degree, preferably in Management Information Systems or Computer Sciences
• 4+ years of progressive work experience providing IT supporting and implementing end user systems in an enterprise environment
• Working knowledge of Microsoft Operating Systems, Microsoft Azure Active Directory, Office 365, Windows Operating Systems, and cyber security
• Experience supporting VOIP and SIP video conferencing technologies
• Experience supporting MDM/MAM solutions
• Availability for night and weekend on-call work as well as light travel
• Knowledge of desktop and server hardware, including performance optimization
• Fundamental knowledge of IP networking, routing, and system security
• Install, configure, test, and maintain operating systems, application software, and management tools
• Experience utilizing PowerShell in management of systems
• Excellent written and verbal communications skills and strong customer service experience
• Experience supporting Microsoft technologies including Active Directory, Group Policies, Exchange, and Domains
• Proven technical documentation skills
• Insatiable level of technical curiosity
• Must be physically able to lift and carry computers and other related equipment of up to 50 lbs

Beneficial Skills and Interests:
• Programming and scripting languages such as Python
• Knowledge/support Unix/Linux/Docker especially RHEL and CentOS
• Knowledge of the Securities and Trading industry
• Knowledge of coding best-practices and version control
• Knowledge of configuration management systems and automation technologies such as Ansible
• Exposure to JIRA and Confluence or similar suites or ticketing systems
• Experience managing projects including milestones and target completion dates
• Imaging solutions such as Windows Deployment Services and System Center Configuration Manager
• Exposure to Ansible, Chef, Puppet
• Software management including repackaging, scripted installations, and deployment
• Leading technical training, both one-on-one and in group sessions
• MCP/MCSE/CCNA or equivalent a plus

About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
 

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