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Client Service Account Manager

2 months ago

Tampa, United States JPMorganChase Full time

Job Description
As a Client Service Manager in the Advocacy Control & Execution team, you will be accountable for supporting the effective execution of the firmwide operational risk and control framework across the Payments Client Service business in Latin America. Specifically, you will provide support to the Payments Client Service teams on matters related to operational risk management, CORE, issue management, risk event management, risk reporting, audit/exam preparedness and global incident management.
You must have a strong knowledge and background in process, risk, and controls management as well as familiarity with regulatory, risk management, and/or audit best practices. You will be expected to collaborate effectively and orchestrate action across peer group Control Execution teams around the globe.
You will be expected to utilize the firm wide oversight and control frameworks and protocols for strengthening the Payments Client Service control environment, while serving as a Control Execution to the Latin American Client Service staff.
Job responsibilities:

  • Coordinate with Latin America regional Payments Business Control Managers and lead control-oriented initiatives on behalf of Client Services - as well as build and manage relationships across a broad range of regional Payments business staff and managers
  • Partner with Global incident managers to develop and maintain plans for restoring critical services and operations in the event of a major incident
  • Oversee resources supporting the implementation and execution of the CORE Program including process mapping and optimization, risk identification, control design reviews, and assessing control testing results
  • Oversee and execute issue management control protocols, ensuring Client Service owned control issues (regulatory, audit, compliance identified, and self-identified) are effectively subjected to in-depth root cause analysis and sustainably resolved
  • Lead the cross functional triage of risk events, loss events, and data breach events reviewing root cause, and propose effective and sustainable remediation that helps avoid reoccurrence
  • Present risk and control related concepts, analysis, and deliverables to Payments business staff and managers - and provide related guidance and supervision to junior Control Execution staff
  • Participate in Control Execution assessments of process, risk, and control areas within the business for purpose of strengthening the control environment across Payments CS&I
  • Coordinate / assist in the timely and appropriate update of Client Service procedures documents in support of their alignment with an effectively managed control environment
  • Engage in data analysis for the purposes of identifying risk points and trends within the business


Required qualifications, capabilities, and skills:

  • 5+ years of relevant industry and/or functional experience
  • Knowledge of Payments business products, processes, and best practices; inclusive of knowledge of financial exposure/operational risk related to TS transactions
  • Exhibited experience and success operating autonomously in a complex organization
  • Strong control orientation with excellent communication skills to effectively engage and collaborate across the global Payments business and relevant support functions - and all three lines of defense
  • Detail-oriented, organized, entrepreneurial, articulate, and willing to take responsibility


About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
About the Team
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.