Area Account Manager East

3 weeks ago

Tampa, United States Mega Service Solutions Full time $45,000 - $55,000
Job DescriptionJob Description

Mega Service Solutions is a premier commercial cleaning and facility management company dedicated to delivering exceptional service and ensuring the highest standards of cleanliness and operational efficiency. We are seeking a dedicated and dynamic Area Account Manager to join our team and drive client satisfaction, growth, and operational excellence. You role will require you to visit accounts on a daily basis, with some time in the office.

Please note: we are looking for someone that lives in the Tampa, Riverview, Brandon area as the territory is located in Tampa and east bound.

Roles & Responsibilities:

Client Management

  • Primary Point of Contact: Serve as the main liaison between the company and its clients, ensuring effective communication and relationship management.

  • Client Satisfaction: Ensure high levels of client satisfaction through regular check-ins, feedback collection, and addressing any concerns.

  • Planning: Develop and implement account plans tailored to each client's needs and business goals. Ensure cleaning programs are coordinated and executed according to the contract’s Statement of Work (SOW).

  • Growth Opportunities: Identify and capitalize on opportunities for upselling or cross-selling additional services or products.

  • Point Person for Handoffs: Manage the handoff process between different teams or stages of service delivery.

  • Problem-Solving: Address and resolve any issues or challenges that arise during project execution, adhering to the company’s two-hour response time policy.

  • New Client Handoff: Area account manager will be lead coordinator to ensure smooth transition from Sales to Operations.

Subcontractor Management

  • Establish Relationships: Build and maintain relationships with new subcontractors in your area, growing your personal database as specified in KPIs.

  • Subcontractor Bandwidth: Understand and manage subcontractors' capacity to ensure performance is not impacted.

  • Staffing and Adjustments: Manage staffing assignments for accounts, restaff as needed, and adjust contractors based on changes.

  • Monitor KPIs: Track and report on key performance indicators relevant to client objectives and satisfaction using GoCanvas Data.

  • Performance Feedback: Provide feedback to subcontractors to enhance performance and conduct monthly reviews of account status and improvement.

Documentation

  • Client Records: Maintain accurate records of client interactions, agreements, and project milestones in CRM software.

  • Liquidated Damages: Handle communication and execution of forms related to liquidated damages, ensuring all relevant information is provided to the controller.

Supply/Inventory Management

  • Accountability: Ensure supplies and equipment are accounted for at both the company and client sites.

  • Inventory Checks: Inspect accounts to ensure they have the necessary chemicals and supplies, and manage ordering or back charges as needed.

  • Maintenance Plans: Ensure any equipment leased to accounts is maintained according to maintenance plans.

Budget Management

  • Negotiations: Ensure subcontractor negotiations adhere to pricing guidelines and achieve budgetary targets per account.

  • Expense Management: Ensure your pod stays within expense guidelines, acquiring proper approvals and conducting regular reviews of expenses.

Team Leadership

  • Dispatch Calendar: Establish and manage the dispatch calendar for night inspectors/supervisors and day assistants.

  • Routine Inspections: Conduct routine ride-alongs to ensure adherence to policy and procedures, including the scope of work.

  • Meeting Attendance: Ensure 100% attendance to weekly operations meetings and provide updates to the leadership team.

Calendar Management

  • Operations Calendar: Maintain the operations calendar in coordination with the executive administrative assistant.

  • On-Call Rotation: Participate in the on-call rotation as required.

Technology Adoption & Execution

  • Software Utilization: Ensure that the team and subcontractors use Operations Software (Zuper) and other tools (Inspection Tool, Liquidated Damages Form, PO Creation Tool, Out of Policy Expense - GoCanvas) 100% of the time.

  • Training: Upskill and assist in training subcontractors on Zuper and other necessary tools

**Note:** The responsibilities outlined above are subject to change based on company needs and evolving job requirements. Regular reviews and updates will be conducted to ensure alignment with organizational goals.

 

Company DescriptionMega Service Solutions, headquartered in Tampa, Florida, is a leading provider of facility management and commercial cleaning services. Our mission is to deliver top-notch cleaning and maintenance solutions tailored to the unique needs of each client. We are committed to creating clean, safe, and healthy environments for businesses of all sizes and industries.Company DescriptionMega Service Solutions, headquartered in Tampa, Florida, is a leading provider of facility management and commercial cleaning services. Our mission is to deliver top-notch cleaning and maintenance solutions tailored to the unique needs of each client. We are committed to creating clean, safe, and healthy environments for businesses of all sizes and industries.

  • Float Personal Banker I

    2 months ago

    Tampa, United States Fifth Third Full time

    Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Selected candidates are intended to become a Retail Personal Banker I after completing a 4-8 week on-boarding and education program that includes rotations in operations and...

  • Area Manager

    3 months ago

    Tampa, United States Diversified Maintenance Systems, LLC Full time

    Job DescriptionJob DescriptionArea ManagerCome work for Diversified Maintenance, a leading company in the Facilities Services Industry since 1973. At Diversified Maintenance we believe that details matter, as do each of our employees and customers. Through our core values of loyalty, honesty, and integrity, we strive to create a culture of growth and...

  • Sales Account Manager

    3 days ago

    Tampa, United States Bay Area Branding Llc Full time

    Job DescriptionJob DescriptionWe are seeking a Sales Account Manager to join our team! You will resolve customer questions and offer solutions to drive company revenue.Responsibilities:Present and sell company products and services to new and existing customersProspect and contact potential customersReach agreed upon sales targets by the deadlineResolve...

  • Account Manager

    1 month ago

    Tampa, United States Applied Innovation Full time

    Job DescriptionJob DescriptionApplied Innovation is currently seeking an Account Manager for the Tampa metropolitan area in Florida. We’re looking for highly motivated individuals, with B2B outside sales and imaging industry experience pertaining to software and hardware solutions.Responsibilities for this position include but are not limited to:Hit the...

  • Float Personal Banker I

    2 months ago

    Tampa, United States Fifth Third Bank Full time

    Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Selected candidates are intended to become a Retail Personal Banker I after completing a 4-8 week on-boarding and education program that includes rotations in...

  • Collision Area Manager

    2 months ago

    Tampa, United States JOE HUDSON'S COLLISION CENTER Full time

    Job DescriptionJob DescriptionCollision Center Area Manager Responsible for leading the operations of multiple locations ensuring to meet or exceed all goals relating to customer service, margin, efficiency, quality, and administration. Demonstrate exceptional leadership skills and develop location managers for maximum performance.Meet or exceed all goals...

  • Area Managers

    2 months ago

    Tampa, United States Salem's Fresh Eats Full time $50,000 - $100,000

    Job Description: Area Manager - Salem's Fresh EatsPosition Overview:The Area Manager will oversee the operations of four Salem's Fresh Eats locations. This role requires a strong focus on quality control, deliverables, and ensuring each location meets the company's standards for customer service, product quality, and operational efficiency. The Area Manager...

  • Account Manager

    2 months ago

    Tampa, United States ZK Technology LLC Full time

    Job DescriptionJob DescriptionBenefits:Company partiesProfit sharingRelocation bonusTraining & development ZK Technology LLC is looking for an Account Manager to create long-term, trusting relationships with our existing customers. The Account Managers role is to oversee a portfolio of assigned customers, develop new business from existing clients and...

  • Account Manager

    2 weeks ago

    Tampa, United States Derse Full time

    Derse is a complete face-to-face marketing agency and exhibit builder. We bring a smarter approach to building client sales while managing their trade show, marketing environments and event programs. Our teams are made up of smart and forward-thinking people who bring experiential marketing solutions to life! We believe in committing to a long-term...

  • Account Manager

    2 weeks ago

    Tampa, United States Derse Full time

    Derse is a complete face-to-face marketing agency and exhibit builder. We bring a smarter approach to building client sales while managing their trade show, marketing environments and event programs. Our teams are made up of smart and forward-thinking people who bring experiential marketing solutions to life! We believe in committing to a long-term...

  • Area Sales Manager

    2 months ago

    Tampa, Florida, United States NewSouth Window Solutions Full time

    The Area Sales Manager role is to expand our customer base and achieve sales quotas for specific regions of our company. Area Sales Managers are professionals who manage and coach/mentor team members to accomplish sales objectives across many different regions. This position can control significant decisions, recruit new customers, and increase sales by...

  • Accounting Manager

    2 months ago

    Tampa, United States Amyris Full time

    The Accounting Manager is responsible for overseeing, supporting, and performing general ledger and period-end close activities. The role is also responsible for ensuring that financial reporting is prepared in compliance with all financial policies and US GAAP. Responsibilities: Manage the general accounting function, which includes inter-company...

  • Area Manager

    2 months ago

    Tampa, Florida, United States Woodgrain Full time

    Woodgrain is family-owned and one of the leading millwork and building products operations in the world. With over 65 years of product innovation, business growth, quality craftsmanship and service, Woodgrain is a leading producer of moulding, doors, and windows, as well as a premier distributor of specialty building products. Woodgrain, Inc. is...

  • Account Manager

    1 month ago

    Tampa, United States SPECTRIO LLC Full time

    Job DescriptionJob DescriptionDescription:As a leading provider of comprehensive digital signage solutions, Spectrio empowers clients to transform their business locations into modern, dynamic destinations for customers and employees. Headquartered in Tampa, Florida, and serving more than 150,000 global client locations across industries including...

  • Accounting Manager

    3 months ago

    Tampa, United States Triage Partners, LLC Full time

    With exceptional customer focus in mind, we provide a variety of services across two major sectors – the telecommunications and supply chain industries. Despite our different backgrounds and aspirations, our people all have one thing in common: We care deeply about helping our customers simplify their most complex challenges to meet the demands of a...

  • Accounting Manager

    3 weeks ago

    Tampa, United States Triage Partners, LLC Full time

    With exceptional customer focus in mind, we provide a variety of services across two major sectors – the telecommunications and supply chain industries. Despite our different backgrounds and aspirations, our people all have one thing in common: We care deeply about helping our customers simplify their most complex challenges to meet the demands of a...

  • Area Manager

    2 weeks ago

    Tampa, United States General Services Corp. Full time

    Job DescriptionJob DescriptionDescription:Join our team at General Services Corporation, where we don’t just manage apartment communities, we build team member community. As a valued member of our GSC family, you will be part of a supportive and encouraging network that thrives on collaboration and open communication. We believe in nurturing your skill...

  • Cost Accounting Manager

    3 weeks ago

    Tampa, United States Trulieve Full time

    Position Overview: Trulieve, a leading emerging growth company in the cannabis industry, is looking for Senior Cost Accounting Manager to fill a key role within the Finance team. The position will support various aspects of the cost accounting overseeing day to day and month end close and inventory valuation. The Senior Accounting Manager will have...

  • Accounting Manager

    5 days ago

    Tampa, United States Children's Home Network Full time

    Job DescriptionJob DescriptionCHN, a $28 Million nonprofit has a need for an energetic, self-motivated, organized, detail-oriented, critical thinking experienced Accounting Manager for its complex, fast paced deadline driven accounting department located in Tampa, Florida. ***Position will start fully in office at 10909 Memorial Highway in Tampa, FL, moving...

  • Customer Account Manager

    4 weeks ago

    Tampa, United States Columbia Acquisitions Full time

    Job DescriptionJob DescriptionWe are looking for our next entry level Customer Account Manager to join our rapidly expanding Customer Service and Sales Team in the Tampa area! We are seeking a goal-oriented, determined, and self-starting individual who can add to our team and the overall growth of the company. Being trained in a variety of different...