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Client Relations and Account Specialist

2 months ago

Tampa, Florida, United States PrudentRx, LLC Full time
Job Overview

PrudentRx is in search of a detail-oriented and analytical professional who excels in delivering effective solutions through established processes and possesses extensive expertise in client and account management. As a Client Relations and Account Specialist, you will be responsible for managing client interactions and ensuring the successful implementation and ongoing support of services. This role involves conducting meetings with clients, facilitating data collection, maintaining records, and overseeing significant client accounts.


Key Responsibilities
  • Develop and nurture enduring relationships with clients.
  • Collaborate with clients, pharmacy benefit manager (PBM) partners, and internal teams as the subject matter expert.
  • Serve as the primary contact for clients, providing service details and addressing inquiries.
  • Ensure the timely and effective implementation of accounts.
  • Deliver client-level business insights and data to showcase the value of PrudentRx during client interactions.
  • Handle complex client requests and escalations with professionalism and care.
  • Oversee post-implementation account claims, manage client presentations, and assist in resolving issues related to members and coding.
  • Safeguard and accurately manage sensitive client information across various systems while maintaining confidentiality.
  • Conduct quarterly assessments and stay current with all required training, including participation in key calls and meetings.
  • Lead or collaborate on team initiatives as necessary.
  • Fulfill ongoing learning and training requirements as dictated by departmental and organizational needs.
  • Perform other essential duties as assigned.
Qualifications
Required:
  • High School diploma or equivalent; a degree is preferred.
  • Ability to successfully complete a Critical Thinking and Problem-Solving assessment.
  • Strong time management, prioritization, and organizational skills.
Preferred:
  • Experience in project management.
  • Background in healthcare or relevant client management, implementation, or sales.
  • Minimum of 2 years in client, sales, or account management roles.
Remote Work Requirements

Employees must have reliable, high-speed internet access with adequate bandwidth to perform job functions. A private workspace free from distractions is also required.

Physical Demands and Working Conditions

Work is primarily conducted in a home office environment using company-provided equipment. Regular sitting and talking are required, along with occasional standing and walking. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

Benefits
  • Eligibility for benefits within 30 days of employment.
  • Comprehensive health coverage.
  • Dental and vision insurance.
  • Short-term and long-term disability coverage.
  • Company-paid life insurance.
  • Paid holidays and PTO rollover options.
  • Tuition reimbursement program.
  • 401(k) plan with a company match.