Client Service Specialist II
2 weeks ago
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.
RESPONSIBILITIES:
- Acts as the primary contact for retirement plans regarding day to day record keeping matters and provides prompt customer service.
- Proactively communicates regularly with client to evaluate and ensure delivery of optimal service, client satisfaction and client retention.
- Proactively discusses products and services, and plan design with plan sponsors.
- Assist clients with requests for plan changes and ensures the necessary project plans are followed through to completion.
- Schedules education programs for participant education workshops with the plan sponsor.
- Requests employee education workshops and literature.
- Schedules CGT training for PAs.
- Communicates compliance testing results and recommends options to improve results (if necessary).
- Monitor plan documents for adherence to applicable rules and regulations.
- Assists clients in complying with year end requirements such as minimum distribution requirements, forfeiture reallocation, 5500 preparation and Audit Package preparation and reconciliation.
- Proactively initiates conversations with clients related to training and plan design.
- Actively looks at client criteria for plan reviews.
- Proactively contacts clients to discuss options to increase retention and client loyalty.
- Meets with internal business partners to coordinate proactive contacts with new clients to initiate seamless transition into service organization.
- Organizes follow up as necessary on key proactive initiatives to ensure that client expectations are met and deliverables to the client are achieved.
- Provides feedback to management on results of proactive key initiatives and offers suggestions for further development.
- Exhibits working knowledge of 401k, call center, relationship management or similar experience.
- Explains to the client how systems relate.
- Resolves general point of call questions.
- Understands work flow, above average call handling, payroll feeds along with progressing technically.
- Escalates issues appropriately.
- Sends issues to resolution when appropriate.
- Applies strategies where appropriate to clients for plan enhancements, additional business and overall retention and can discuss these benefits with the client.
- Provides a basic understanding of the types of investments in each retirement plan and be a conduit for client questions.
- 1 to 3 Years of Directly Related Experience
- Minimum of 2 years of successful experience as a CLIENT SERVICE SPECIALIST I (or equivalent DC plan administration experience).
-
Bilingual Client Services Specialist II
2 weeks ago
El Paso, Texas, United States Cox Communications Full timeCompany Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Client Services Specialist II Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day Compensation The hourly base pay rate is $26.06/hour. The hourly base rate may vary within the anticipated...
-
Client Services Specialist
2 weeks ago
El Paso, Texas, United States Insight Global Full timeJob OverviewInsight Global is collaborating with a leading firm in the financial services sector to find a Client Services Specialist. This role will involve a hybrid work arrangement. The primary responsibilities include assisting the risk compliance team by analyzing and synthesizing data to deliver valuable insights to clients. Additionally, the...
-
Bilingual Client Services Associate II
2 weeks ago
El Paso, Texas, United States Cox Communications Full timeCompany: Cox Automotive - USA Job Family Group: Vehicle Operations Job Profile: Commercial Services Specialist II Management Level: Individual Contributor Flexible Work Option: No remote option; must work at a specified Cox location Travel %: No Work Shift: Day Compensation: Hourly base pay rate is $26.06/hour. The hourly base rate may vary within the...
-
Client Service Specialist
4 weeks ago
El Paso, Texas, United States ADP Full timeAt ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. We strive for every interaction to be driven by our CORE values: Insightful Expertise,...
-
Bilingual Client Services Representative II
2 weeks ago
El Paso, Texas, United States Cox Communications Full timeCompany: Cox Automotive - USA Job Family Group: Vehicle Operations Job Profile: Commercial Services Specialist II Management Level: Individual Contributor Flexible Work Option: No remote option; must work at a specified Cox location Travel %: No Work Shift: Day Compensation: Hourly base pay rate is $26.06/hour. The hourly base rate may vary within the...
-
Support Services Specialist II
3 days ago
El Paso, Texas, United States City of El Paso, TX Full timeJob SummaryWe are seeking a highly skilled Support Services Specialist II to join our team at the City of El Paso, TX. As a key member of our IT department, you will be responsible for providing primary client support in a networked personal computer environment.Key ResponsibilitiesInstall, diagnose, repair, maintain, and upgrade all hardware and related...
-
Client Service Specialist
2 weeks ago
El Paso, Texas, United States Insuredbydiana Full timePosition OverviewAs a Client Service Specialist at Insuredbydiana, you will play a pivotal role in delivering outstanding client experiences that contribute to the success of our insurance agency.Key Benefits401(k) matchingPerformance-based bonusesHealth insuranceCareer advancement opportunitiesPaid time offRole ResponsibilitiesYour main duties will...
-
Client Service Specialist
1 month ago
El Paso, Texas, United States ADP Full timeJoin us at ADP, where we embrace your unique talents and ideas to drive success. At ADP, we value Insightful Expertise, Integrity, Service Excellence, Innovation, Each Person's Contribution, Results Orientation, and Social Responsibility. ROLE OVERVIEW:The role of Client Service Specialist at ADP involves building strong relationships with clients, focusing...
-
Senior Client Services Specialist
2 weeks ago
El Paso, Texas, United States Automatic Data Processing Full timeADP is seeking a Senior Client Services & Product Support SpecialistJoin a leading organization that provides exceptional career growth opportunities throughout your professional journey. We are looking for a dedicated individual to enhance our client service experience.Key Responsibilities:Provide expert support in tax-related inquiries.Deliver outstanding...
-
Client Support Specialist
2 weeks ago
El Paso, Texas, United States Automatic Data Processing Full timeJoin Our Team as a Client Support SpecialistCompany Overview: Automatic Data Processing (ADP) is a leader in providing comprehensive solutions for timekeeping and payroll services.Position Summary: We are seeking a dedicated Client Support Specialist to assist our clients with our timekeeping product. This role is essential in ensuring that our clients...
-
Client Support Specialist
2 weeks ago
El Paso, Texas, United States BCForward Full timeJob OverviewBCforward is in search of dedicated Hybrid Client Support Specialists.Position: Client Support SpecialistWork Model: Hybrid (4 days in-office, 1 day remote)Compensation: $20-22/hrEmployment Type: Temporary with potential for extensionRole Summary:As a Client Support Specialist, you will be the first point of contact for addressing client...
-
Client Care Specialist
2 weeks ago
El Paso, Texas, United States Bay State Cruise Company Full timePosition OverviewCustomer Support / Client Care SpecialistWe are seeking a dedicated Customer Support / Client Care Specialist to enhance our team. The primary role of this position is to engage with clients, offering assistance and resolving inquiries regarding our services and products. A typical specialist will identify client issues, propose solutions,...
-
Client Support Specialist I
2 weeks ago
El Paso, United States Automatic Data Processing Full timeADP is hiring a Client Support Specialist. Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to join a company with award-winning training and world-class service guidelines to help Support Specialist, Client Support, Specialist, Diversity, Client Service, Support, Business Services
-
Client Relations Specialist
2 weeks ago
El Paso, Texas, United States Household Furniture Co Full timePosition OverviewClient Relations SpecialistStarting Salary: $14-$18 per hour, plus comprehensive benefitsBecome a part of the Household TEAMHousehold Furniture Co. is seeking a Client Relations Specialist to join our dynamic team at our corporate headquarters or in our elegant showrooms. The Client Relations Specialist plays a crucial role in assisting...
-
Junior Client Support Specialist
2 weeks ago
El Paso, Texas, United States Spark Theory Innovations Full timePosition OverviewAre you passionate about assisting others? Do you seek a role that offers personal growth and the chance to acquire new competencies? If so, you might be the ideal candidate for the Junior Client Support Specialist at Spark Theory Innovations. We are currently on the lookout for a committed individual to join our vibrant team of experts.At...
-
Client Support Specialist
2 weeks ago
El Paso, Texas, United States GC Services Full timeAbout the RoleGC Services is looking for a Client Support Specialist to become a vital part of our team. In this position, you will serve as the primary contact for our clients, delivering exceptional support, addressing concerns, and ensuring a seamless experience.Key ResponsibilitiesProvide top-notch assistance to clients, fostering a positive...
-
Client Support Specialist
2 weeks ago
El Paso, Texas, United States Domino's Franchise Full timeJob OverviewJoin our team at Domino's Franchise as a Client Support Specialist. We are dedicated to providing exceptional service and ensuring customer satisfaction.Company BackgroundAs a well-established franchise, we pride ourselves on our commitment to quality and community engagement.Key Responsibilities:As a Client Support Specialist, your primary...
-
Client Support Specialist
2 weeks ago
El Paso, Texas, United States Empire Today Full timePosition Overview: As a Client Support Specialist, you will play a crucial role in our customer service operations, ensuring that every client interaction is handled with care and professionalism. Opportunity Summary: At Empire Today, our customer service team is integral to our success. We are dedicated to providing essential support that includes sales...
-
Client Success Specialist
7 days ago
El Paso, Texas, United States MVT Services Full timeJob Title: Client Success SpecialistCompany: MVT ServicesKey Responsibilities:Engages in clear and consistent communication with utmost integrity.Precisely enters data into organizational systems.Works collaboratively with colleagues to resolve challenges.Delivers accurate information to clients.Exhibits effective resource management.Contributes to the...
-
Ultrasound Specialist II Reg PRN
4 days ago
El Paso, Texas, United States Del Sol Medical Center Full timeJob SummaryThe Diagnostic Sonographer II Reg PRN is a skilled professional responsible for providing high-quality patient services using diagnostic ultrasound equipment under the supervision of a physician. This role requires a strong understanding of ultrasound techniques, patient care, and medical imaging principles.Key ResponsibilitiesOperate ultrasound...