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Client Support Specialist
2 months ago
Position Overview:
As a Client Support Specialist, you will play a crucial role in our customer service operations, ensuring that every client interaction is handled with care and professionalism.
Opportunity Summary:
At Empire Today, our customer service team is integral to our success. We are dedicated to providing essential support that includes sales assistance, service information, appointment scheduling, and issue resolution. Our mission is to guarantee that every client experiences exceptional service and satisfaction.
Key Responsibilities:
- Respond to incoming client inquiries and provide timely solutions to their concerns.
- Address and resolve client complaints effectively.
- Conduct daily client satisfaction assessments following service completion.
- Collaborate with Installers, Sales Managers, and Order Entry teams to ensure prompt resolution of client issues.
- We are seeking Client Support Specialists who are open to remote work and possess reliable high-speed internet access. Necessary equipment will be provided by Empire Today.
Qualifications:
The ideal candidate will have:
- A High School Diploma or GED.
- A minimum of one year of experience in customer service.
- Strong written and verbal communication skills.
- Intermediate proficiency in MS Office applications.
- Reliable high-speed internet connection for remote work.
What We Offer:
- Provision of necessary equipment such as laptops and monitors.
- Comprehensive training programs.
- Performance-based bonuses.
Employee Benefits:
Empire Today provides a range of benefits, including:
- Quick enrollment in benefit plans, effective the first of the month after just two weeks of employment.
- A premium 401K plan with company matching up to 4% with no vesting period.
- Multiple medical insurance options and a Health Savings Account.
- Prescription drug coverage.
- Dental insurance with biannual visits at no cost.
- Vision insurance with materials coverage.
- Flexible spending accounts for medical and dependent care.
- A wellness program offering substantial rewards.
- Basic life insurance and AD&D coverage.
- Short and long-term disability coverage.
- Employee assistance programs.
- Paid holidays, including floating holidays.
- Paid time off (PTO) that increases with tenure.
- Employee discount program for various purchases.
About Empire Today:
Empire Today has been a leading provider of home improvement solutions for over 60 years, offering a vast selection of flooring options across the United States. Our commitment to convenience, quality, and variety sets us apart in the industry. We pride ourselves on delivering top-notch products and services to our clients, ensuring satisfaction with every interaction.
Empire Today is an equal opportunity employer, valuing diversity and inclusion within our workforce. We base our hiring decisions on experience and skills.
