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Client Support Specialist
2 months ago
BCforward is in search of dedicated Hybrid Client Support Specialists.
Position: Client Support Specialist
Work Model: Hybrid (4 days in-office, 1 day remote)
Compensation: $20-22/hr
Employment Type: Temporary with potential for extension
Role Summary:
As a Client Support Specialist, you will be the first point of contact for addressing client inquiries and resolving issues. Your primary focus will be on ensuring client satisfaction and maintaining the company's service reputation. Each day will present unique challenges as you assist clients with various needs, utilizing your problem-solving skills and product knowledge.
Key Responsibilities:
- Advisory Role: Act as a trusted advisor, employing your expertise to assist clients with urgent matters and provide effective solutions.
- Relationship Building: Foster strong relationships with clients through various communication channels, aiming to exceed their expectations in every interaction.
- Education and Recommendations: Utilize your understanding of our products to educate clients on their value and offer insights for best practices.
- Organizational Skills: Manage a high volume of incoming inquiries while adhering to a structured daily schedule.
About BCforward:
Founded in 1998, BCforward is a Black-owned firm specializing in workforce management and professional services. We provide innovative solutions that support organizations in achieving their business and technology objectives. With a strong commitment to our core values—People-Centric, Optimism, Excellence, Diversity, and Accountability—we empower our clients to transform and scale their operations effectively.
BCforward is an equal opportunity employer, welcoming applicants from diverse backgrounds and experiences. We are dedicated to fostering an inclusive environment where all individuals can thrive.
