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Bilingual Client Services Associate II
2 months ago
Company: Cox Automotive - USA
Job Family Group: Vehicle Operations
Job Profile: Commercial Services Specialist II
Management Level: Individual Contributor
Flexible Work Option: No remote option; must work at a specified Cox location
Travel %: No
Work Shift: Day
Compensation: Hourly base pay rate is $26.06/hour.
The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Job Overview: If you thrive in a dynamic environment where you can engage with clients and vehicles, this role could be a perfect fit for you.
In this position, you will work with a diverse portfolio of clients associated with Manheim, a part of the Cox family of businesses.
Key Responsibilities:
- Manage client account relationships, ensuring effective communication and fulfillment of customer needs.
- Review and update vehicle condition reports, approving and auditing repair documentation.
- Conduct vehicle inspections alongside account representatives, providing recommendations for enhancements to maximize vehicle value.
- Respond promptly to customer inquiries regarding vehicles, delivering high-quality service and resolving issues effectively.
- Coordinate with Lot Operations and Recon departments to ensure proper vehicle movement and timely reconditioning.
- Collaborate in preparing vehicles for sale, ensuring accurate scanning and organization.
- Review the sale lineup, identify missing vehicles, and work with account representatives to ensure readiness for sale.
- Adhere to all safety and health protocols, exemplifying best practices in your work.
Benefits: This role comes with significant responsibilities, and with those responsibilities come substantial rewards. Here are some of the benefits you can expect:
- Competitive pay and benefits, including 401k with company match, comprehensive medical coverage, and more.
- Opportunities for professional growth and training to enhance your skills and explore new career paths within the Cox family.
- A supportive company culture that values work-life balance, diversity, and inclusion, allowing you to bring your authentic self to work.
Qualifications:
Minimum: High School Diploma/GED and 3 years of experience in a related field, or a combination of education and experience that meets the requirements.
Effective communication and organizational skills are essential, along with a commitment to delivering excellent customer service.
Bilingual proficiency in Spanish and English is required.
Preferred: Experience driving vehicles with both standard and automatic transmissions, along with prior knowledge in vehicle reconditioning and auto body work.
Basic computer skills and familiarity with handheld portable terminals are also preferred.
Work Environment: This role is primarily outdoors, with exposure to various weather conditions.
Drug Testing: Candidates must pass a pre-employment drug test. Cox Automotive maintains a drug-free workplace.
About Us: At Cox Automotive, we are revolutionizing the automotive industry through innovative technology and exceptional service for drivers and dealers alike. Join us in transforming the way the world buys, owns, and sells vehicles.
Cox is an Equal Employment Opportunity employer, ensuring that all qualified applicants receive consideration for employment without regard to age, race, color, religion, national origin, sex, sexual orientation, gender identity, disability, veteran status, or any other characteristic protected by law.
