Bilingual Client Services Representative II
2 weeks ago
Company: Cox Automotive - USA
Job Family Group: Vehicle Operations
Job Profile: Commercial Services Specialist II
Management Level: Individual Contributor
Flexible Work Option: No remote option; must work at a specified Cox location
Travel %: No
Work Shift: Day
Compensation: Hourly base pay rate is $26.06/hour.
The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Job Overview: If you thrive in environments where you can engage with clients and manage vehicles, this role may be an excellent fit for you.
Key Responsibilities:
- Manage client account relationships, ensuring effective communication and fulfillment of customer needs.
- Review and update vehicle condition reports, approving and auditing repair documentation.
- Conduct vehicle inspections alongside account representatives, recommending enhancements to maximize vehicle value.
- Respond to customer inquiries regarding vehicles, providing exceptional service and resolving issues promptly.
- Coordinate with Lot Operations and Recon departments to facilitate vehicle movement and timely reconditioning.
- Collaborate in preparing vehicles for sale, ensuring proper scanning and organization.
- Review the sale lineup, locate missing vehicles, and work with account representatives to ensure readiness for sale.
- Adhere to all safety and health protocols, exemplifying best practices in the workplace.
Benefits: This position comes with significant responsibilities, and with those responsibilities come valuable rewards. Here are some of the benefits of working with Cox:
- Competitive pay and generous incentives, along with comprehensive benefits including 401k with company match, medical coverage, tuition reimbursement, and more.
- Opportunities for professional growth and development, allowing you to enhance your skills and explore various roles within the Cox family of businesses.
- A supportive company culture that values work-life balance, inclusivity, and collaboration.
Qualifications:
Minimum: High School Diploma/GED and 3 years of experience in a related field, or a combination of education and experience that meets the role's requirements. Effective communication and organizational skills are essential, along with a commitment to providing excellent customer service.
Bilingual proficiency in Spanish and English is required.
Preferred: Experience driving vehicles with both standard and automatic transmissions, along with prior knowledge in vehicle reconditioning and auto body work. Proficiency in computer skills and handheld devices is also preferred.
Work Environment: This role involves outdoor work, with exposure to various weather conditions.
Drug Testing: Candidates must pass a pre-employment drug test. Cox Automotive maintains a drug-free workplace policy.
About Us: Cox Automotive is committed to transforming the automotive industry through innovative technology and exceptional service for drivers and dealers. Our employees work with renowned brands while enjoying a collaborative and people-centered atmosphere.
Equal Opportunity Employer: Cox is an Equal Employment Opportunity employer, ensuring that all qualified applicants receive consideration for employment without regard to age, race, color, religion, national origin, sex, sexual orientation, gender identity, disability, veteran status, or any other characteristic protected by law.
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