Bilingual Client Services Specialist II

2 weeks ago


El Paso, Texas, United States Cox Communications Full time
Company
Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Client Services Specialist II

Management Level

Individual Contributor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

No

Work Shift

Day

Compensation
The hourly base pay rate is $26.06/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Overview

If you thrive in a dynamic environment where you can engage with clients and vehicles, this opportunity might be for you. As part of the Cox family of businesses, you will work with a diverse portfolio of clients, ensuring their needs are met while enhancing vehicle value.

Key Responsibilities

In this multifaceted role, you will take on various responsibilities, including:

• Managing client relationships, ensuring effective communication, and meeting customer requirements.

• Reviewing and updating vehicle condition reports, as well as approving and auditing repair documentation.

• Conducting vehicle assessments with account representatives and recommending enhancements to boost vehicle value.

• Addressing customer inquiries promptly, providing high-quality service, and resolving issues effectively.

• Collaborating with Lot Operations and Recon departments to facilitate vehicle movement and timely reconditioning.

• Assisting in the preparation of vehicles for sale, ensuring proper scanning and organization.

• Reviewing the sale lineup, locating missing vehicles, and coordinating with account representatives to ensure readiness for sale.

• Adhering to all safety and health protocols while modeling best practices.

What We Offer

With significant responsibilities come substantial rewards. Here are some of the benefits of working with Cox:

• Competitive pay, generous incentives, and comprehensive benefits (401k + company match, medical benefits, etc.). We also provide tuition reimbursement, adoption assistance, paid volunteer time, and pet insurance.

• Opportunities for professional growth and training to enhance your skills and explore career paths within the Cox family of businesses.

• A supportive company culture that values work-life balance, inclusivity, and collaboration.

Qualifications:

Who You Are

You are passionate about the outdoors and have a keen understanding of automobiles, with an eye for detail. You enjoy teamwork and excel in communication and organization.

Minimum Qualifications:
  • High School Diploma/GED and 3 years of experience in a related field.
  • OR a combination of education and experience that meets the requirements.
  • Effective communication and organizational skills are essential.
  • Commitment to delivering excellent customer service is crucial.
  • Bilingual in Spanish and English is required.
Preferred Qualifications:
  • Ability to drive vehicles with both standard and automatic transmissions.
  • Prior experience in vehicle reconditioning or general auto body knowledge is preferred.
  • Proficient computer skills and experience with handheld devices are advantageous.
Work Environment:
  • This role involves outdoor work, with exposure to various weather conditions.
Drug Testing
To be employed in this role, you will need to pass a pre-employment drug test. Cox Automotive maintains a drug-free workplace, prohibiting the use of illegal substances during work hours.

Benefits
Employees are eligible for a minimum of sixteen hours of paid time off each month, along with seven paid holidays annually. Additional paid time off may be available for various reasons, including bereavement, voting, jury duty, volunteering, military service, parental leave, and COVID-19 vaccination leave.

About Us
Cox Automotive is committed to transforming the automotive experience through innovative technology and exceptional service. Employees work with renowned brands and enjoy a people-centered atmosphere that fosters collaboration and growth. Benefits may include health care insurance, retirement planning, and paid time off. For more details on available benefits, please visit our benefits page. Cox is an Equal Employment Opportunity employer, ensuring all qualified applicants receive consideration without regard to age, race, color, religion, national origin, sex, sexual orientation, gender identity, disability, veteran status, or any other characteristic protected by law. Reasonable accommodations are provided for qualified applicants or employees with disabilities, unless it causes undue hardship.

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