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Junior Client Support Specialist
2 months ago
Are you passionate about assisting others? Do you seek a role that offers personal growth and the chance to acquire new competencies? If so, you might be the ideal candidate for the Junior Client Support Specialist at Spark Theory Innovations. We are currently on the lookout for a committed individual to join our vibrant team of experts.
At Spark Theory Innovations, we serve as a vital link for our clients, connecting them with their desired audiences while driving revenue through effective brand promotion and client engagement. Our extensive experience with clients nationwide has positioned us among the top providers in technology and communication services. We pride ourselves on cultivating a workplace culture grounded in our core values, which guide our interactions with employees, clients, and the broader community.
As a Junior Client Support Specialist, you will take charge of your professional journey. To uphold our commitment to delivering exceptional customer experiences, you will leverage your unique talents, ambition for advancement, and customer service expertise. Your responsibilities will include:
- Utilizing targeted marketing strategies to identify and engage potential sales leads
- Offering clients products and solutions that enhance their daily lives
- Managing sales orders, modifications, installation schedules, and cancellations
- Providing product sales support to customers, fellow Junior Client Support Specialists, and our external sales team
- Executing tasks such as developing marketing initiatives, participating in live events, and following up on customer registrations
- Thriving in a collaborative, competitive atmosphere
- Partnering with the Junior Client Support Specialist team and Account Managers to foster growth and retention of client accounts
Qualifications for the Junior Client Support Specialist:
- A high school diploma or GED equivalent is mandatory
- 0 – 3 years of experience in customer service, sales, or a related field
- Reliable transportation is essential
- Aspirations to progress into a leadership position from an entry-level role
- Effective communication skills, active listening, and problem-solving abilities
- Ability to work independently as well as collaboratively within a team
- Strong sales aptitude and the capability to navigate objections
