Support Services Specialist II

5 days ago


El Paso, Texas, United States City of El Paso, TX Full time
Job Summary

We are seeking a highly skilled Support Services Specialist II to join our team at the City of El Paso, TX. As a key member of our IT department, you will be responsible for providing primary client support in a networked personal computer environment.

Key Responsibilities
  • Install, diagnose, repair, maintain, and upgrade all hardware and related equipment to ensure optimal workstation performance.
  • Configure personal computers with standard office applications and install them at client locations.
  • Assist with the preparation of reports and logs to statistically monitor PC performance.
  • Accurately document hardware failure, repair, installation, and removal.
  • Monitor and test PC performance and provide performance statistics and reports.
  • Respond to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems.
  • Perform on-site analysis and diagnostics, and resolve complex PC problems.
  • Recommend and implement corrective hardware solutions, including off-site repair as needed.
  • Install, configure, test, maintain, monitor, and troubleshoot associated end-user workstation software and networking software products.
  • Recommend, schedule, and perform PC, hardware, and peripheral equipment improvements, upgrades, and repairs.
  • Confer with higher-level staff in resolving complex hardware or software problems.
  • Document all trouble reports in help desk software.
Requirements
  • An Associate's degree or higher in Computer Information Systems, Microcomputer Technology, or a related field.
  • Two (2) years of computer hardware and software support experience with local area networks.
  • A valid Texas Class C Driver's License or equivalent issued by another state.
Working Conditions

This is an unclassified contract position. The selected candidate will be required to pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check within the first six months from hire and maintain CJIS eligibility.

The City of El Paso, TX is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.



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