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Customer Support Analyst

2 months ago

Louisville, United States Interapt Full time

Interapt is a leading technology services company that is transforming industries and empowering humans with technology. Our team is comprised of passionate individuals who are dedicated to excellence and have a strong desire to make a positive impact. We are committed to creating an inclusive and diverse workforce that fosters growth and development.

Interapt is currently seeking a Customer Support Analyst for a contract opportunity on our team. In this role, you will be responsible for providing advanced technical support and troubleshooting assistance to our customers. You will play a critical role in ensuring customer satisfaction and resolving complex issues in a timely manner.

Responsibilities:

  • Provide tier I technical support to customers via phone, email, and chat
  • Identify, troubleshoot, and resolve complex technical issues
  • Collaborate with 1 support team to provide seamless customer service experience
  • Document and track customer issues using our internal ticketing system
  • Escalate unresolved issues to appropriate internal teams

Requirements

  • Minimum of 1 years of experience in a customer support analyst role
  • Knowledge of Service Now and customer support tools
  • Strong technical aptitude and ability to quickly learn new technologies
  • Proven experience in troubleshooting and resolving complex technical issues
  • Excellent communication and interpersonal skills
  • Ability to work independently and in a team environment

*At Interapt, we value diverse backgrounds and perspectives, and welcome applicants from all experiences and skill sets. Don't be deterred if you don't check every box on our list of qualifications. We believe skills can be developed, and we are willing to invest in the right candidate who shows potential. If you are excited about this opportunity, we want to hear from you

Benefits

  • 100% Remote Work
  • Training & Development
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Wellness Resources