Customer Support

3 months ago

Louisville, United States Emser Tile Full time
Job Details

Job Location
Louisville - Louisville, KY

Position Type
Full Time

Description

Key Responsibilities
  • Assist in day-to-day functioning of branch.
  • Greet customers warmly and ascertain reason for visiting.
  • Build relationships with contractors.
  • Answer all calls to Branch promptly and assist accordingly.
  • Direct customers to the appropriate team member.
  • Use telephones to reach out to customers and verify order and account information.
  • Resolve customer complaints via phone, email, mail, or social media.
  • Advise on branch information, i.e., hours, location, etc.
  • Work with Operations Manager to ensure proper customer service is being delivered
  • Assist with placement of orders, refunds, or exchanges.
Qualifications (Knowledge/Skills/Abilities/Experience)
  • Minimum 2 years of experience providing operations, sales and customer service support in a sales, retail or distribution environment.
  • Detail oriented and self-starter.
  • Ability to maintain a professional work environment at all times.
  • Excellent interpersonal communication skills.
  • High school diploma, general education degree or equivalent
  • Ability to flex into the Warehouse as needed by Operations Team
  • Knowledge of relevant computer applications, i.e., Outlook, Excel, etc.
  • Forklift experience a plus.
  • Building and product knowledge a plus.
Physical requirements
  • Stand, use hands, and reach with hands and arms.
  • Walk, stoop, kneel, crouch, or crawl.
  • Sit, climb or balance.
  • Lift and/or move up to 110 pounds. Specific vision abilities required by this position includes close vision, peripheral vision, and ability to adjust focus.
  • Exposure to moving mechanical parts.
  • Occasionally exposed to fumes or airborne particles.
  • May be exposed to a wide range of temperatures.
  • The noise level is usually loud.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.


Qualifications

Emser is an equal opportunity employer and prohibits discrimination and harassment of any kind. Emser makes employment decisions on the basis of business needs, job requirements, individual qualifications and merit. Emser wants to have the best available people in every job. Therefore, Emser does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment. The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures. Any questions or concerns should be referred to the Human Resources Department.

  • Customer Experience Specialist

    2 months ago

    Louisville, United States Atria Support Center Full time

    Overview: We create communities where employees thrive in their work, helping our residents thrive in their homes. We strive to enhance the lives and exceed the expectations of those we serve every day. To do this, we cultivate the diverse talents of our team members in order to achieve something together that they could not do alone. Atria Senior Livings...

  • Pharmacist - Healthcare Support

    1 week ago

    Louisville, Kentucky, United States HealthCare Support Full time

    Pharmacist Job DescriptionHealthCare Support is seeking a skilled Pharmacist to join our team in Louisville, KY.Daily Responsibilities:Fill prescriptions and monitor inventory levels to ensure proper storage and security of drugs.Provide patient counseling and discuss challenges to medication adherence.Create a positive pharmacy department image through...

  • Customer Support Representative

    1 week ago

    Louisville, Kentucky, United States Mainstream Fiber Networks Full time

    Job SummaryWe are seeking a highly skilled Customer Support Representative to join our team at Mainstream Fiber Networks. As a key member of our customer support team, you will be responsible for providing exceptional customer service, resolving customer inquiries and issues, and supporting sales operations activities.Key Responsibilities:Manage customer...

  • Customer Support Representative

    2 weeks ago

    Louisville, Kentucky, United States Apex Systems Full time

    Customer Support Specialist OpportunityApex Systems is seeking a skilled Customer Support Specialist to join their team on a special project. This project involves proactively engaging with existing customers who are at risk of plan cancellation or are behind on their payments. The ideal candidate will possess excellent communication skills, a...

  • Customer Support Specialist

    1 month ago

    Louisville, Kentucky, United States Equifax Full time

    {"title": "Customer Support Representative", "description": "Job SummaryAt Equifax, we are seeking a skilled Customer Support Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, resolving technical issues, and ensuring a positive customer experience.Key...

  • Customer Support Specialist

    2 months ago

    Louisville, Kentucky, United States Von Maur Full time

    As a Service Desk Associate, you play a crucial role in maintaining seamless communication and support within the store. This dynamic position allows you to influence various aspects of our service operations. KEY RESPONSIBILITIES: Deliver exceptional customer service - warmly welcome customers, engage with them genuinely, and express gratitude to every...

  • Customer Support Representative

    2 weeks ago

    Louisville, Kentucky, United States LHH Recruitment Solutions Full time

    Customer Support SpecialistLHH Recruitment Solutions is seeking a highly organized and detail-oriented individual to join our client's Customer Support team in Louisville, KY. As a Customer Support Specialist, you will play a critical role in providing exceptional support to our clients in a fast-paced environment.Key Responsibilities:Provide top-notch...

  • Customer Support Specialist

    3 days ago

    Louisville, Kentucky, United States LanceSoft Full time

    Job Title: Customer Support SpecialistThe Customer Support Specialist will be responsible for providing technical support to customers in the field. This role involves troubleshooting and resolving issues with ATM and POS equipment.Key Responsibilities:Perform minor maintenance, repairs, and component replacement at the module level.Maintains parts inventory...

  • Customer Support Representative

    5 months ago

    Louisville, United States Equifax Full time

    Customer Support Representative Our team is focused on providing the best customer service experience for our clients. The successful Technical Support Specialist will create customer satisfaction, use work opportunities to develop Omni Channel outcomes, and contribute insight for informed change. At Equifax, we believe knowledge drives progress. As a...

  • Customer Support Assistant

    1 week ago

    Louisville, United States LHH Recruitment Solutions Full time

    Job DescriptionJob DescriptionLHH is supporting out client in their search for Customer Support Assistant to join their team for a 6 month contract. This position will be supporting the company during their business season and will be working onsite on the east side of Louisville. The ideal candidate loves talking to people and proactively solving issues....

  • Customer Support Representative

    3 days ago

    Louisville, Kentucky, United States LHH Recruitment Solutions Full time

    LHH Recruitment Solutions is seeking a highly organized and detail-oriented individual to join our client's Customer Support team in a fast-paced environment.As a Customer Support Representative, you will be responsible for providing exceptional support to clients, ensuring that all inquiries and concerns are addressed promptly and effectively.Key...

  • Customer Support Representative

    2 weeks ago

    Louisville, Kentucky, United States LHH Recruitment Solutions Full time

    Job OpportunityLHH Recruitment Solutions is seeking a highly organized and detail-oriented individual to join our client's Customer Support team in Louisville, KY. As a key member of our team, you will be responsible for providing exceptional support to our clients in a fast-paced environment.Key Responsibilities:Provide top-notch customer service by...

  • Customer Support Representative

    1 week ago

    Louisville, Kentucky, United States LHH Recruitment Solutions Full time

    Job OverviewLHH Recruitment Solutions is seeking a highly organized and detail-oriented individual to join our client's Customer Support team in a dynamic and fast-paced environment. As a Customer Support Representative, you will be responsible for providing exceptional support to our clients, ensuring that all inquiries and concerns are addressed promptly...

  • Customer Support Representative

    4 weeks ago

    Louisville, Kentucky, United States Qualia Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Support Representative - Resware to join our team at Qualia. As a key member of our support team, you will be responsible for providing exceptional customer service, troubleshooting issues, and offering training and support to our customers.ResponsibilitiesProvide timely and...

  • Desktop Support Specialist in Louisville, KY

    4 weeks ago

    Louisville, Kentucky, United States Desktop & Depot Support Full time

    Job OverviewWe are seeking a highly motivated and career-driven individual to join our team as a Desktop Support Specialist in Louisville, Kentucky. In this role, you will be responsible for providing workstation software break-fix support, IMAC, image loads, asset recovery, asset tagging, printer support, and client center (tech bar) support.Key...

  • Bilingual Customer Support Representative

    4 days ago

    Louisville, United States Givaudan Sense Colour Full time

    The Bilingual Customer Support Representative works with sales and manufacturing, is responsible for setting targets and achieving customer loyalty through consistent, superior, and ever improving customer service. This person will ensure a full understanding of customer requirements and coordinate incoming orders with production and shipping. Bilingual...

  • Bilingual Customer Support Representative

    4 weeks ago

    Louisville, Kentucky, United States Givaudan Sense Colour Full time

    Job DescriptionThe Bilingual Customer Support Representative plays a crucial role in ensuring customer satisfaction by providing exceptional service and support to customers in both English and Spanish. This role requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced manufacturing environment.Key...

  • Customer Support Representative

    4 weeks ago

    Louisville, United States Qualia Full time

    At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystemhomebuyers and sellers, lenders, title and escrow agents, and real estate agentsonto a single shared...

  • Airport Customer Service Representative

    3 days ago

    Louisville, Kentucky, United States GAT Airline Ground Support Full time

    Job SummaryAs a customer service agent at GAT Airline Ground Support, you will be the first point of contact for passengers, providing a positive and professional experience. This role encompasses checking in and ticketing passengers, escorting them to and from aircraft, and resolving customer complaints in a prompt, friendly, and courteous manner.Key...

  • Customer Support Specialist

    3 weeks ago

    Louisville, United States LHH Recruitment Solutions Full time

    Job DescriptionJob DescriptionLHH is seeking an organized individual to join our client's Customer Support team in Louisville, KY. In this role, you will be providing exceptional support in an exciting and fast-paced environment. Your primary responsibility will be to ensure that all inquiries and concerns are addressed promptly and effectively,...