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Customer Support Associate

2 months ago

Louisville, Kentucky, United States Stock Yards Bank & Trust Full time

Customer Care Representative (Call Center)

Job Category: Deposit Operations

Job Overview

Stock Yards Bank and Trust Company, a prominent financial institution with a rich history dating back to 1904, is dedicated to delivering outstanding service and fostering strong relationships with our clients. As a wholly owned subsidiary of Stock Yards Bancorp, Inc., we pride ourselves on our commitment to excellence and our supportive work environment.

We are currently seeking a Customer Care Representative to join our team. This role is essential in ensuring that our customers receive exceptional service and support. Our ideal candidate will be enthusiastic about helping clients and possess strong communication skills.

Key Responsibilities

  • Deliver an exceptional customer experience through every interaction, whether via phone, email, or online.
  • Assist customers with inquiries regarding their deposit and loan accounts, ensuring quality and accuracy in all communications.
  • Promote additional bank services that may benefit our customers.
  • Handle operational tasks such as maintaining customer records and processing necessary documentation.
  • Foster a collaborative team environment while demonstrating accountability in all duties.
  • Provide support to other areas within Deposit Operations as required.

Qualifications

  • High School Diploma or GED Equivalent.
  • Experience in banking, customer service, or call center operations.
  • Strong verbal and written communication skills.
  • Professional demeanor and appearance.
  • Proficient phone etiquette.
  • Competency in using personal computers.

At Stock Yards Bank, we recognize that our employees are the foundation of our success. We are committed to providing opportunities for professional growth and development within our organization.

We are an Equal Opportunity Employer, welcoming applications from all qualified individuals.