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Technical Support Analyst

2 months ago

Louisville, Kentucky, United States Business Machines Company Full time
Job Overview

Technical Support Analyst

Business Machines Company is in search of a dedicated technical support analyst to assist with customer Point of Sale requirements. If you possess a knack for troubleshooting, resolving issues, and engaging with technology, this role may be a perfect fit for you.

Daily Responsibilities of a Technical Support Analyst

With a strong commitment to your work, you will be expected to provide remote diagnostics, implementation, and training for our POS systems and peripherals. You will play a crucial role in ensuring that the needs of both new and existing clients are fulfilled. Balancing the demands of multiple team members while prioritizing tasks will be essential. Your analytical skills will be utilized to assess issues and modify client systems as necessary. You will communicate any required adjustments in our clients' systems to the relevant parties and ensure prompt resolution of all identified issues.

At Business Machines Company, we foster a family-oriented culture where everyone is familiar with one another. Our employees appreciate a consistent work schedule from Monday to Friday, 8:00 am to 5:00 pm, along with a rotating on-call schedule. We offer a competitive salary ranging from $16 to $24 per hour, depending on experience. Our deep appreciation for our employees enables us to thrive in our industry. Consequently, we provide a company cell phone, medical and dental benefits, a 401K plan with a 3% company match, paid holidays, paid time off, and a 20% profit-sharing plan.

Qualifications

  • Experience with databases
  • Proficient in Excel
  • Basic knowledge of networking
  • Management experience in retail
  • Associate's degree, technical school graduate, or high school diploma
  • Strong sense of accountability
  • Punctuality
  • Ability to troubleshoot effectively
  • Capability to prioritize and complete tasks
  • Effective communication across multiple teams
  • Willingness to work overtime as needed
  • Skillful in managing challenging customer interactions
  • A valid driver's license
  • Clean driving record
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