Guest Service Agent

2 months ago


Philadelphia, United States Sofitel Philadelphia at Rittenhouse Square Full time

***$500 Bonus after successful 90 days***

Don't miss out on this opportunity

First impressions are lasting impressions

We are seeking qualified, service-minded ambassadors for the Front Desk Agent position.

Guest Service Agent/Front Desk

What’s in it for you:

  • Unlimited career development opportunities, both nationally and internationally.   The sky is your limit
  • Make your mark, by being part of a high performing team which supports and inspires you to reach your highest potential
  • Give back through our Corporate Social Responsibility activities and local community based philanthropy.

What you will be doing:

  • Welcome all guests in a luxury environment, completing both check-in and checkout procedures and creating a warm farewell to the departing guests.
  • Handling incoming phone calls to the hotel including In-house guest requests.
  • Enrolling guests in our ALL Accor frequent guest program.
  • Handling all guest inquiries and requests, as well as providing hand-tailored experiences to ensure a memorable stay.
  • Candidate should be able to deliver luxury service, be efficient, empowered and cordial.
  • Responsible for a cash bank and following all cash handling procedures.
  • Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.
Qualifications

Your experience and skills include:

  • Previous experience with Opera a plus or a comparable property management system (PMS).
  • Must have experience working with computers, specifically Word, Excel and messaging.
  • Qualified candidate will be detail-oriented, organized and willing to go above and beyond to deliver luxury service.
  • Minimum 1-year experience in similar position in a luxury setting or hotel school degree.
  • Must be flexible with days and hours.
Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Source: Hospitality Online


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