Guest Services Coordinator
2 weeks ago
We are seeking a dynamic Guest Services Coordinator to oversee all facets of our guests' stay at Homewood Suites. In this role, you will greet incoming guests, manage room assignments, handle reservations, and provide comprehensive information regarding our facilities, pricing, and services. Flexibility to work mornings, evenings, weekends, and holidays is essential.
Employee Benefits
- Health insurance available after 60 days of employment
- Paid Time Off and Holiday Compensation
- 401K plan eligibility after one year of service
- Employee Recognition Initiatives
- Complimentary Employee Meals
- Execute all check-in and check-out procedures efficiently
- Handle online and telephone bookings
- Guide customers regarding payment options and validate their credit card information
- Register guests by collecting necessary details such as contact information and stay duration
- Welcome guests upon arrival and allocate rooms accordingly
- Provide detailed information about our hotel, available accommodations, pricing, and amenities
- Address client concerns promptly and professionally
- Coordinate with housekeeping to ensure all rooms are clean and ready for guests
- Confirm group bookings and arrange tailored services for VIP guests and event participants
- Promote additional services and amenities when suitable
- Maintain accurate records of reservations and financial transactions
- Assist with the setup, execution, and cleanup of breakfast services as needed
- Fulfill any additional requests from management
- Previous experience as a Hotel Front Desk Agent, Receptionist, or in a similar capacity
- Familiarity with hotel reservation systems, such as OnQ or Opera
- Strong background in customer service
- Outstanding communication and organizational abilities
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