Overnight Guest Services Coordinator

2 weeks ago


Philadelphia Pennsylvania, United States SOFITEL Full time
Position Overview:

As the first point of contact for our guests, you will play a crucial role in creating memorable experiences during their stay. We are looking for a dedicated and service-oriented individual to fill the Overnight Guest Services Coordinator/Night Auditor role.

Benefits:
Join a dynamic team with limitless opportunities for professional growth, both domestically and internationally. Be part of a high-achieving group that encourages and motivates you to excel in your career.

Engage in meaningful community service initiatives through our Corporate Social Responsibility programs.

Key Responsibilities:

1. Accurately post and reconcile daily charges and settlements for accommodations, dining, and bar services, ensuring all records are meticulously maintained.

2. Prepare and process credit card deposits, verifying the accuracy of transactions and batch reports.

3. Handle all city ledger accounting tasks, while also performing duties as a Front Desk Agent, representing the hotel throughout the guest experience, including reservations, check-in, and check-out processes.

4. Welcome guests in a luxurious setting, ensuring a smooth check-in and check-out experience, while providing a warm and inviting atmosphere.

5. Manage incoming calls, addressing guest requests and inquiries with professionalism.

6. Address any security concerns promptly and report unusual incidents, collaborating with security personnel as needed.



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