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Guest Services Representative

2 months ago

Philadelphia, Pennsylvania, United States Sheraton City Centre Full time

Property Overview:

Sheraton City Centre is a distinguished hotel situated in a lively urban area, providing an engaging and dynamic work atmosphere. As a prospective employee, becoming part of the Sheraton City Centre team means aligning with a prestigious Marriott brand recognized for its modern aesthetic, outstanding service, and prime positioning near significant cultural and educational landmarks. The hotel presents a variety of career opportunities, spanning from guest relations to culinary services, offering a rich and diverse career trajectory. Sheraton City Centre is dedicated to fostering a guest-focused work environment that emphasizes collaboration, creativity, and exceptional guest interactions. Employees can anticipate working in a bustling and diverse setting, where they can demonstrate their talents, advance their careers, and contribute to a team that delivers remarkable service to visitors from around the globe. Being part of the Sheraton City Centre team offers a unique chance to engage in a vibrant hospitality scene.

Position Summary:
Are you passionate about providing exceptional service in the hospitality industry? As a Front Desk Agent, you will be instrumental in crafting memorable guest experiences. With enthusiasm and a welcoming demeanor, you will be the first point of contact for guests, assisting them throughout their stay. From efficient check-in and check-out processes to offering insightful local recommendations, your role is vital in ensuring guests feel valued and appreciated. If you excel in a fast-paced environment, possess excellent communication abilities, and have a genuine commitment to exceeding guest expectations, this position allows you to showcase your hospitality expertise and make a significant impact.

Key Responsibilities:

  • Welcome guests with a friendly and warm attitude, creating a positive initial impression.
  • Efficiently manage check-in and check-out procedures, ensuring precision and attention to detail.
  • Provide comprehensive information regarding hotel amenities, services, and local attractions.
  • Address guest inquiries and resolve any issues or complaints promptly and professionally.
  • Process guest payments and maintain accurate financial records.
  • Collaborate with other departments to fulfill guest requests and ensure a seamless experience.
  • Maintain the cleanliness and organization of the front desk area.
  • Assist with administrative tasks, including answering phone calls and managing reservations.

Qualifications:

  • High school diploma or equivalent.
  • Prior experience in cash handling is essential.
  • Exceptional communication skills.
  • Proficient computer skills.
  • Availability to work flexible hours, including weekends and holidays.
  • Strong problem-solving abilities.
  • Capability to multitask and thrive in a fast-paced environment.
  • Experience in customer service is preferred.
  • Familiarity with hotel or resort operations is advantageous.

Benefits:
Sheraton City Centre offers a comprehensive benefits package designed to enhance the well-being of our team members and their families. This includes:

  • Multiple tiers of medical coverage.
  • Dental and vision insurance.
  • 24/7 telehealth services.
  • Complimentary maintenance medications.
  • Pet insurance options.
  • Discounts on hotel stays.
  • Tuition reimbursement programs.
  • Paid time off, including vacation, sick leave, bereavement, and holidays.
  • 401K matching contributions.

At Sheraton City Centre, we believe in redefining the standards of quality hospitality for our guests, clients, partners, and each other.