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Guest Services Representative

2 months ago

Philadelphia, Pennsylvania, United States Sheraton City Centre Full time

Property Overview:

Sheraton City Centre is a distinguished hotel situated in a lively urban area, providing an engaging and dynamic workplace. As a candidate, becoming part of the Sheraton City Centre team means aligning with a respected Marriott brand recognized for its modern aesthetics, outstanding service, and strategic location near key attractions. The hotel presents a variety of career opportunities, spanning from guest services to food and beverage, allowing for a diverse and fulfilling career trajectory. Sheraton City Centre is dedicated to fostering a guest-focused work environment that emphasizes collaboration, creativity, and exceptional guest satisfaction. Employees can anticipate working in a bustling and varied setting, where they can demonstrate their talents, advance their careers, and contribute to a team that delivers remarkable service to visitors from around the globe.

Position Overview:
Are you a hospitality enthusiast with a knack for engaging with people? As a Front Desk Agent, you will be pivotal in crafting outstanding guest experiences. With enthusiasm and a positive demeanor, you will be the welcoming presence that greets and assists guests throughout their stay. From efficient check-ins to offering insightful local recommendations, your role is essential in ensuring guests feel appreciated and valued. If you excel in a fast-paced environment, possess excellent communication abilities, and have a sincere desire to surpass guest expectations, this position is an excellent opportunity to showcase your hospitality expertise and leave a lasting impression.

Key Responsibilities:

  • Welcome guests with a warm and inviting attitude, establishing a positive first impression.
  • Manage check-in and check-out processes efficiently, ensuring precision and attention to detail.
  • Provide comprehensive information regarding hotel amenities, services, and local attractions.
  • Address guest inquiries and resolve any issues or complaints promptly and professionally.
  • Process guest payments and maintain meticulous records.
  • Collaborate with other departments to fulfill guest requests and guarantee a seamless experience.
  • Ensure the front desk area is clean and organized.
  • Assist with administrative duties, including answering phone calls and managing reservations.

Qualifications:

  • High school diploma or equivalent.
  • Prior experience in cash handling is essential.
  • Exceptional communication skills.
  • Proficient computer skills.
  • Ability to work flexible hours, including weekends and holidays.
  • Strong problem-solving capabilities.
  • Ability to multitask and thrive in a fast-paced environment.
  • Experience in customer service is preferred.
  • Familiarity with hotel or resort operations is advantageous.

Benefits:
Davidson Hospitality Group, an award-winning hospitality management company, oversees a diverse portfolio of hotels and dining venues across the United States. As a trusted partner for leading brands, Davidson offers a unique management style that combines personalized service with extensive industry expertise. In line with its commitment to delivering value, Davidson provides a comprehensive benefits program designed to enhance the well-being of team members and their families.

  • Three tiers of medical coverage.
  • Dental and vision insurance.
  • 24/7 telehealth services.
  • Complimentary maintenance medications.
  • Pet insurance options.
  • Hotel discounts.
  • Tuition reimbursement programs.
  • Paid time off, including vacation, sick leave, bereavement, and holidays.
  • 401(k) matching.

Working at Davidson is a unique experience. It transcends a traditional job, embodying a calling. It is a blend of career and innovation, where every role contributes to redefining quality hospitality for guests, clients, partners, and colleagues.