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Bilingual Customer Service Supervisor

2 months ago

Tucson, United States Afni Full time
  • Starting pay is $44,000.00 with the ability to earn more with the bilingual duties and when obtaining appropriate licensing.
  • Must be Spanish bilingual.
  • Utilize technology and proven leadership skills to ensure continued consultant development and confidence in a virtual environment.
  • Performance Improvement: Identify opportunities for individual and team performance enhancement, implement improvement processes, and close performance gaps.
  • Conflict Resolution: Effectively resolve conflicts and achieve outstanding results by balancing empathy, care, and performance for both customers and staff.
  • Administrative Duties: Handle administrative tasks such as managing time off, approving payroll adjustments, ensuring schedule adherence, and monitoring performance metrics.
  • High school diploma or equivalent and previous supervisory experience in a call center environment.
  • Recent Call Center Supervisor Experience