Bilingual Customer Service Coach

1 week ago


Tucson, Arizona, United States Flex Employee Services Full time

Job Summary

We are seeking a highly skilled Bilingual Customer Service Coach to join our team at Flex Employee Services. As a key member of our training team, you will be responsible for supervising and developing new customer service consultants.

Key Responsibilities:

  • Lead new agents through multi-week training during onboarding training classes
  • Provide coaching and mentoring to new consultants
  • Develop and implement training programs to support customer service goals
  • Collaborate with cross-functional teams to ensure seamless training and onboarding processes

Requirements:

  • Minimum 2 years recent virtual facilitator/training experience
  • Minimum 2 years proven people management and coaching/mentoring experience
  • Relevant training industry certifications preferred
  • Minimum 2 years contact center experience, telecom or insurance programs preferred
  • Average proficiency level in Microsoft Office 365 applications

What We Offer:

  • A competitive salary with additional premium for bilingual candidates
  • Up to $4,500 bonus potential
  • A dynamic and supportive work environment

How to Apply:

Please submit your application with your resume and a cover letter outlining your experience and qualifications.



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