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Bilingual Healthcare Customer Service Representative

1 month ago

Tucson, Arizona, United States Credit Solutions Full time
About the Role

Credit Solutions is seeking a highly skilled and empathetic Bilingual Healthcare Customer Service Representative to join our team. As a key member of our organization, you will be the first point of contact for our patients, providing exceptional customer service and resolving medical balances.

Responsibilities
  • Provide outstanding customer service to patients over the phone, actively listening to their concerns and resolving billing issues in a timely and professional manner.
  • Negotiate and collect payments from patients, ensuring that their medical balances are resolved in a fair and compassionate manner.
  • Utilize your knowledge of healthcare billing and finance to assist patients in navigating the billing process and resolving their outstanding balances.
  • Work collaboratively with our team to ensure that patients receive the best possible service and support.
Requirements
  • High school diploma or equivalent.
  • Previous customer service experience, preferably in a healthcare setting.
  • Experience in healthcare billing and finance, with a strong understanding of HIPAA regulations.
  • Ability to learn new software quickly and adapt to changing situations.
What We Offer

As a valued member of our team, you will enjoy a competitive wage, comprehensive benefits package, and opportunities for professional growth and development. Our flexible schedule options and remote work capabilities allow you to balance your work and personal life with ease.

How to Apply

If you are a motivated and compassionate individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you