Bilingual Customer Service Representative
2 weeks ago
We are seeking a highly skilled and customer-focused Bilingual Customer Service Specialist to join our team at Sherwin-Williams. As a key member of our customer service team, you will be responsible for providing exceptional service to our wholesale and retail customers, answering their questions, and recommending the right solutions.
Key Responsibilities- Provide excellent customer service to wholesale and retail customers, answering their questions and recommending products and services.
- Build trust relationships with customers to drive sales and customer satisfaction.
- Process sales transactions accurately and consistently with company policies and procedures.
- Meet or exceed sales goals on a monthly, quarterly, and yearly basis.
- Stay up-to-date with product features and maintain a high level of product knowledge.
- Assist in maintaining a clean and organized store environment.
- Perform other duties as assigned by management.
- Must be at least 18 years of age.
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
- Must be able to read, write, comprehend, and communicate in English and Spanish.
- Must be able to lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
- Must be willing to work all scheduled hours, including evenings and weekends.
- Valid, unrestricted driver's license.
- High school diploma or equivalent.
- At least one year of experience working in a delivery, retail, or customer service position.
- Previous work experience selling paint and paint-related products.
- Previous work experience operating tinting and mixing equipment.
Sherwin-Williams is a leading manufacturer of paints, coatings, and related products. We are committed to providing our employees with a positive and inclusive work environment, opportunities for growth and development, and a competitive compensation and benefits package.
We are an equal employment opportunity/affirmative action employer committed to diversity and inclusion. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, or any other consideration prohibited by law or contract.
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