Bilingual Customer Service Trainer

1 month ago


Tucson, United States Flex Employee Services Full time
  • TITLE: Training Coach Onsite - Bilingual
  • TERM: Direct Hire
  • LOCATION: Tucson AZ (Onsite)
  • SALARY: $44,000 with an additional premium of $2,080 as long as they can pass the Spanish speaking assessment.
  • POTENTIAL BONUS: Up to $4,500
  • HOURS OF OPERATIONS: 5:00 AM - 9:00 PM
  • TRAINING HOURS: 10AM-10PM EST and will be Tues-Sat for Bilingual classes until we expand to 7 days per week
  • REFERRAL BONUS: $500


Overview

Our client is hiring training coach for their growing insurance program who will be responsible for supervisory duties to support and develop new customer service consultants.


What you will need:

• Minimum 2 years recent virtual facilitator / training experience leading new agents through multi-week training during onboarding training classes

• Minimum 2 years proven people management and coaching / mentoring experience

• Relevant training industry certifications preferred

• Minimum 2 years contact center experience, telecom or insurance programs preferred.

• Average proficiency level in Microsoft Office 365 applications



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