Bilingual Customer Service Team Lead

3 days ago


Tucson, Arizona, United States Planet Professional Full time
Bilingual Customer Service Supervisor

We are seeking an experienced Bilingual Customer Service Supervisor to lead a team of customer service agents in an on-site environment. The ideal candidate will have a proven track record of supervising agents in a call center/contact center environment and possess excellent communication skills.

Key Responsibilities:

  • Supervise and manage a team of customer service agents.
  • Monitor and evaluate agent performance, providing feedback and coaching as needed.
  • Utilize technology and communication skills to effectively manage a team.
  • Ensure agents meet or exceed sales targets and customer satisfaction goals.

Requirements:

  • 4-6 years of operational leadership experience.
  • Proven experience supervising agents in a call center/contact center environment.
  • Proficiency in using various technology platforms and tools.
  • Spanish Bilingual proficiency (will be required to pass an assessment).

What We Offer:

  • A competitive salary of $46,000.
  • The opportunity to work in a fast-paced environment.
  • A chance to develop your leadership skills.

About Us:

We are Planet Professional, a company dedicated to providing exceptional customer service. We are looking for a talented individual to join our team and help us achieve our goals.



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