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Business Resiliency Manager

3 months ago

Westerville, United States JPMorganChase Full time

Job Description
Become a key member in a global team focused on strengthening operational resilience.
Global Human Resources (HR) Business Resiliency's mission is to continuously improve our businesses' ability to provide outstanding products and services to our customers in the event of any disruption.
As a Business Resiliency Manager in HR Business Resiliency, you will provide guidance and governance as business stakeholders develop their Business Resiliency Plans and related artifacts in accordance with JPMorgan Chase Firm-Wide Business Resiliency (FBR) Standards. You will partner with process owners to ensure that effective and compliant resiliency plans are documented and tested so HR operations will continue with minimal impact during any disruptive event. Additionally, you will work across multiple levels within the organization to identify, socialize and mitigate resiliency related risks. You will be a culture carrier who will inspire trust and development in an inclusive team environment.
In this role you will report to the Head of Global HR Business Resiliency.
Job responsibilities

  • Establish and maintain proficiency in Business Resiliency to ensure consistency in program execution and confident direction to stakeholders. In parallel, build knowledge of the supported HR functions
  • Meet FBR standards of required content and renewals of HR resiliency documents (e.g., Business Resiliency Plans (BRP))
  • Lead and coordinate business participation and completion of resiliency testing as required by HR objectives and FBR standards (e.g., tabletop exercises, physical testing, etc.)
  • Coordinate resiliency activities required by local and regional regulatory authorities (e.g., plan remediation, testing requirements, compliance reporting)
  • Identify and deliver on opportunities to strengthen resiliency through scrutiny of plans, open communication and by driving solutions with team members and HR function owners
  • Promote the resiliency program by communicating policy or system changes clearly and concisely offering additional support, as needed
  • Advocate for business stakeholders to inform the resiliency program where there are opportunities for improvement
  • Lead department centric projects that align with strengths or areas of interest for an opportunity to develop new skills and achieve important team objectives
  • Maintain an alert posture on local, regional, and global crisis incidents identified and communicated by the Global Security Operations Center; support local and regional stakeholders in coordinating the response to the incidents, assist in communication as needed, and completing after action review reports.


Required qualifications, skills, and capabilities

  • Bachelor degree or equivalent relevant professional experience
  • Relevant experience
  • Financial industry and/or business continuity work experience
  • Detail oriented with superior project management and organization skills
  • Clear and concise verbal and written communication to various levels in the organization
  • Flexibility to work well both as an individual and as part of a team
  • Attested track record of working to deadlines, delivering results, with accountability and responsibility for independent workload
  • Relationship building and networking across firm's functions and geographies to expand influence, knowledge, and collaboration with senior leadership
  • Creates and promotes a culture of continuous process improvement with a risk and controls mindset
  • Ability to handle pressure situations and lead/assist with crisis management when needed
  • Must be available to support the business during disruptive events which span weekends and holidays


Preferred qualifications, skills, and capabilities

  • Business continuity and/or crisis management experience (accreditations are favorable e.g., Certified Business Continuity Professional (CBCP))


About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.