Regional Sales Manager

2 months ago

Washington, United States Brilliant Earth Full time

Regional Sales Manager - Brilliant Earth

The Regional Manager will be responsible for delivering exceptional service to Brilliant Earth customers and driving business performance in their dedicated regionally distributed showroom locations. In collaboration with the National Director of Retail and VP, Retail, you will create and execute business strategies to achieve outstanding performance and provide customer-centric experiences. You will provide data analysis and insights to ensure your teams’ overall success and productivity. The Regional Manager fosters an environment of high performance and engagement in their showrooms through leading by example, strategically planning, and providing hands-on development and motivation to your teams. This role leads all aspects of profitability, people and operations within their showrooms, and is instrumental in developing and managing key customer experience initiatives and driving Brilliant Earth's showroom growth.   We are searching for a leader with a true passion for helping people, creating positive customer service experiences, and developing teams in an innovative, high-growth, luxury retail environment.

Regular travel will be required to your showroom locations, as well as flexibility to work weekends and holidays as business needs require. 

This role requires onsite attendance in one of the following showroom locations:

Georgetown, Washington D.C. Mosaic District, Fairfax, VA Bethesda, MD Harbor East, Baltimore, MD

Key Responsibilities:

Ownership of Region Sales Performance Responsible for the financial health and profitability of stores, driving revenue and exceeding targets. Drive region sales performance by analyzing data, identifying opportunities for improvement, and implementing strategic initiatives. Demonstrate a robust understanding of business processes and KPIs, coaching each team member to achieve performance goals. Introduce process and system improvements aimed at improving efficiency of the team and improve the customer experience.  Strategically scale sales growth by utilizing technology.  Provide consistent oversight with showrooms, ensuring timely responsiveness and follow up from team to ensure best practice is followed. Leadership and Team Development Lead and inspire showroom leaders and teams in a fast-paced, omni-channel retail environment, focused on achieving sales targets and team KPIs.   Develop the leadership ability of Customer Experience Managers; collaborate with leaders to motivate and inspire their teams.  Participate in the sourcing and selection processes to build teams of diverse, high-performing talent. Be a regular onsite presence in showrooms, driving topline performance, enhancing leadership and company confidence, and inspiring the team to excel. Foster an environment of partnership, positivity, and a bias toward action, inspiring the team to deliver exceptional customer service and sales results. Act as direct manager to showroom teams in assigned region, in the absence of a Customer Experience Manager.   Customer Experience Management Oversee adherence to operational and security procedures to ensure an exceptional customer experience in the showroom environment.  Ensure showrooms meet merchandising, luxury aesthetic, and facilities standards.  Consistently seek ways to improve the customer experience, collaborating with the customer care team to resolve escalations and ensure customer satisfaction. Partner closely with CEM’s and showroom teams to ensure great customer experiences are delivered and reflected in NPS and review sites. Cross-Functional Collaboration Collaborate with the HR team to recruit, develop and manage the performance of showroom managers and team members, identifying staffing needs and growth plans.  Collaborate with the Workforce team to optimize productivity and meet customer demand.  Implement efficiency improvement initiatives, policies, and procedures to enhance the customer experience and operational performance.

Qualifications:

Multi-unit management experience in a retail environment, managing physical store locations, luxury brands preferred and ecommerce experience a plus  Demonstrated success in building, leading and developing high-performing teams, with a track record of driving results through effective team management and mentorship. Highly organized with focus on execution, problem solving, and improving processes  Excellent analytical and problem-solving skills, with the ability to develop and execute strategic initiatives to drive business growth and operational excellence. Self-starter with a proactive and entrepreneurial spirit, able to thrive in a fast-paced, startup environment while maintaining a focus on details and achieving goals. Possesses strong problem-solving skills, approaching challenges with a positive and innovative mindset to drive solutions. Exceptional interpersonal and communication skills, with the ability to collaborate effectively with cross-functional teams and influence stakeholders at all levels of the organization. Understanding, acceptance and active leadership practice of diversity, equity, inclusion and workplace belonging concepts  Ability to tactfully navigate team personnel challenges in partnership with Human Resources, building trust amongst teams and fostering a culture of high performance. Interest in socially and environmentally responsible organizations and products  BA degree or equivalent, preferred  Robust CRM or ERP software experience Ability to travel domestically to support assigned region, at least 50% of the time

What We Offer

At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities for career growth In addition, we offer competitive compensation and a robust benefits package, including:

Insurance. Medical, dental, and vision insurance kick in on the first day of your 2nd month 401k match. We know that saving for the future is important. That's why we offer a generous 401k match. Paid Time Off. We know it is important to recharge and relax- you’ll accrue 3 weeks of PTO in your first year.Disability and Life insurance. 100% employer-paid. Pre-Tax Commuter Benefits. Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings. Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry. Wellness Benefits. We offer access to exclusive discounts on gym memberships and more, as well as an Employee Assistance Program for 24/7 access to counseling. Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering.

How to Apply & What to Expect

Everyone at Brilliant Earth has a voice – we want to hear yours If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond.

You’ll receive an email when we’ve received your application, and can expect an update within a week of applying. The interview process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with Customer Experience leaders

More About Us

  • Regional Manager

    21 hours ago

    Washington, United States Stoughton Parts Sales Full time

    Will represent Stoughton Aftermarket and carry a strong voice of customer with Dealers, Fleets, Repair Shops and Independent Aftermarket Distributors. The regional manager must have the ability to instill trust within all levels of Stoughton LLC and the customer with the ability to build long lasting partnerships. Must have the ability to represent Stoughton...

  • Regional Sales Manager

    1 month ago

    Washington, Washington, D.C., United States Brilliant Earth Full time

    Regional Sales Manager - Brilliant EarthThe Regional Manager will be responsible for delivering exceptional service to Brilliant Earth customers and driving business performance in their dedicated regionally distributed showroom locations. In collaboration with the National Director of Retail and VP, Retail, you will create and execute business strategies to...

  • Regional Sales Manager

    23 hours ago

    Washington, United States HUB Parking Technology Full time

    Job DescriptionJob DescriptionThe Regional Sales Manager is responsible for all sales and account management aspects of working with existing clients and prospective clients to support achievement of the company’s overall growth, revenue and market share goals. This position will reinforce our FAAC Parking Solutions sales in Washington, D.C., Virginia,...

  • Regional Sales Manager

    1 month ago

    Washington, United States Brilliant Earth Full time

    Job DescriptionJob DescriptionRegional Sales Manager - Brilliant EarthThe Regional Manager will be responsible for delivering exceptional service to Brilliant Earth customers and driving business performance in their dedicated regionally distributed showroom locations. In collaboration with the National Director of Retail and VP, Retail, you will create and...

  • Regional Manager of Neuroscience Sales

    4 days ago

    Washington, United States Vanda Pharmaceuticals Full time

    Company Overview:Vanda Pharmaceuticals is a leading specialty pharmaceutical organization dedicated to the advancement and marketing of innovative therapies aimed at addressing significant unmet medical needs and enhancing patient quality of life.Position Summary:We are seeking a Regional Manager of Neuroscience Sales to join our dynamic and forward-thinking...

  • Regional Sales Manager

    1 month ago

    Washington, Washington, D.C., United States Netskope Full time

    About NetskopeToday, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security. Since 2012, we have built the...

  • Regional Sales Manager

    4 days ago

    Washington, United States Dermavant Sciences, Inc. Full time

    Territory Business ManagerLocation: Washington, DCAbout Dermavant Sciences, Inc.:Dermavant Sciences is a pioneering biopharmaceutical organization dedicated to driving transformative advancements in immuno-dermatology. Our vision is to enhance the quality of life for individuals globally who suffer from chronic skin conditions. We are focused on developing...

  • Regional Sales Manager

    4 days ago

    Washington, United States Dermavant Sciences, Inc. Full time

    Territory Business ManagerLocation: Washington, DCAbout Dermavant Sciences, Inc.:Dermavant Sciences is a pioneering biopharmaceutical organization dedicated to instigating significant advancements in immuno-dermatology. Our objective is to transform the lives of individuals globally who are affected by chronic skin disorders. We are committed to developing...

  • Regional Sales Manager

    2 weeks ago

    Washington, United States Brilliant Earth Full time

    Regional Sales Manager - Brilliant EarthThe Regional Manager will be responsible for delivering exceptional service to Brilliant Earth customers and driving business performance in their dedicated regionally distributed showroom locations. In collaboration with the National Director of Retail and VP, Retail, you will create and execute business strategies to...

  • Regional Sales Executive

    4 days ago

    Washington, Washington, D.C., United States Loewen Windows and Doors Full time

    Position Overview:We are seeking a dynamic Regional Sales Executive who is innovative, motivated, and self-sufficient. The ideal candidate will possess exceptional organizational skills and a demonstrated history of fostering reliable partnerships with dealers, architects, and builders in both the residential and commercial construction sectors. Key...

  • Regional Director Federal Sales

    3 days ago

    Washington, United States Cybersecurity company Full time $200,000 - $210,000

    Job DescriptionJob DescriptionOur global client is a cyber security and computer networking software firm is looking to hire a new Federal Sales Director to manage a large team of Federal Account Managers in Washington, DC. AreaYou will be responsible for delivering aggressive revenue targets in the assigned Federal Sales region by managing key sales...

  • Regional Director Federal Sales

    3 weeks ago

    Washington, United States Cybersecurity company Full time $200,000 - $210,000

    Job DescriptionJob DescriptionOur global client is a cyber security and computer networking software firm is looking to hire a new Federal Sales Director to manage a large team of Federal Account Managers in Washington, DC. AreaYou will be responsible for delivering aggressive revenue targets in the assigned Federal Sales region by managing key sales...

  • Regional Director Federal Sales

    2 days ago

    Washington, United States Cybersecurity company Full time $200,000 - $210,000

    Job DescriptionJob DescriptionOur global client is a cyber security and computer networking software firm is looking to hire a new Federal Sales Director to manage a large team of Federal Account Managers in Washington, DC. AreaYou will be responsible for delivering aggressive revenue targets in the assigned Federal Sales region by managing key sales...

  • Regional Director Federal Sales

    2 days ago

    Washington, United States Cybersecurity company Full time $200,000 - $210,000

    Job DescriptionJob DescriptionOur global client is a cyber security and computer networking software firm is looking to hire a new Federal Sales Director to manage a large team of Federal Account Managers in Washington, DC. AreaYou will be responsible for delivering aggressive revenue targets in the assigned Federal Sales region by managing key sales...

  • Regional Sales Channel Leader

    4 days ago

    Washington, United States Ortho Clinical Diagnostics Full time

    The Opportunity Ortho Clinical Diagnostics is at the forefront of in vitro diagnostics, merging the expertise of Quidel Corporation and Ortho Clinical Diagnostics to deliver innovative solutions in immunoassay, molecular testing, clinical chemistry, and transfusion medicine. With a dedicated workforce of over 6,000 professionals operating in more than 130...

  • Regional Director of Sales

    3 weeks ago

    Washington, United States StayNTouch Full time

    Job DescriptionJob DescriptionSalary: About Stayntouch Stayntouch, headquartered in Bethesda, MD, is transforming hotel operations with innovative cloud-based property management solutions. We offer a comprehensive suite of tools designed to help hotels maximize revenue, elevate performance, and enhance the guest experience. Our team of experts delivers a...

  • Regional Sales Executive

    4 days ago

    Washington, United States Pailin Group Psc Full time

    Our esteemed client has established itself as a frontrunner in the medical supply sector for numerous years, committed to meeting the medical supply demands of both consumers and the caregiving community, with an emphasis on customer satisfaction.Position Overview:We are currently seeking a skilled Regional Sales Executive for the South Seattle area or its...

  • Neuroscience Regional Sales Leader

    4 days ago

    Washington, United States Vanda Pharmaceuticals Full time

    Company Overview:Vanda Pharmaceuticals (NASDAQ: VNDA) is a specialized pharmaceutical organization dedicated to the advancement and marketing of innovative therapies aimed at addressing significant unmet medical needs and enhancing patient quality of life. We are seeking a Neuroscience Regional Sales Leader to become part of our forward-thinking and dynamic...

  • Regional Sales Manager

    4 days ago

    Auburn, Washington, United States PepsiCo Full time

    Overview:At PepsiCo Sales, we are innovators, trailblazers, and leaders in the industry. Our diverse team spans across 200 countries, united by a common set of values and objectives.We are committed to performing with purpose, striving for excellence, celebrating achievements, and never settling for mediocrity. At PepsiCo, we believe that individual and team...

  • Regional Sales Manager, Federal

    2 months ago

    Washington, Washington, D.C., United States Echodyne Full time

    Redefining Radar TechnologyWelcome to Echodyne, where we have revolutionized radar technology with our compact solid-state true beam-steering radar solution tailored for various industries and applications. Our cutting-edge radars are versatile, performing exceptionally in all weather conditions, and are specifically crafted for use in autonomous vehicles,...