Senior Category Manager, Retail, Amazon Resale, WW ReCommerce
3 weeks ago
At Amazon Worldwide Returns & ReCommerce (WWR&R), we aspire to zero: zero cost of returns, zero waste, zero defects, and zero carbon footprint. We are an agile, innovative organization dedicated to ‘making zero happen’ to benefit our customers, company, and environment.
We are constantly innovating to create long-term value at Amazon by investing in the future and focusing on the planet, not just on the bottom line. WWR&R includes business, product, program, operational, data, and software engineering teams, who together manage the lifecycle of returned and damaged products.
In this role as a Senior Category Manager, Retail, Amazon Resale (AR) you will be responsible for managing the end-to-end customer experience and recovery performance for key categories. You will work closely with teams from returns, marketing, product evaluation, repair, and finance to establish KPIs and measure performance.
This role requires a strategic leader with program management, retail/category management, and financial acumen to further improve our ReCommerce channel performance.
Key job responsibilities
Develop and lead weekly, monthly, and annual business reviews and sales planning processes for non-new inventory.
Establish and lead implementation of non-new category insights and business strategies, driving prioritization and mitigation of risks substantiated and balanced by sound business/market rationale and thought leadership.
Identify new approaches for growing the business, driving initiatives to increase non-new awareness, and creating processes to better manage the performance of the non-new category over the long term.
Have a complete understanding of non-new customer needs, both existing and potential, and use that knowledge to advocate for and drive delivery of site features that provide non-new shoppers with a best-in-class shopping experience.
Partner with retail teams in offline and online channels regarding strategic business planning and upstream category growth drivers to identify opportunities to increase recovery for Amazon Resale.
Have a thorough understanding of the industry, seasonality and business trends/events, and continually monitor competitor/industry developments.
Coordinate cross-functional teams, using exceptional communication skills, while meeting tight deadlines.
- Bachelor’s degree in supply chain, business, finance or related field
- 5+ years of relevant experience in supply chain, retail, operations, business management/program management with a proven history of delivering results
- 5+ years of experience in retail/category management
- Highly polished communication skills - speaking, writing, presenting and negotiating
- Ability to operate simultaneously and effectively in both tactical and strategic modes
- Strong analytic skills and financial acumen
- Category, retail, or vendor management experience
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