Sr. Program Manager

1 month ago

Bellevue, Washington, United States Amazon Full time
At Amazon, we are working to be the most Customer-centric company on earth.

A customer experience that we are constantly looking to take to a new level is how we fulfill and deliver customers' orders.

We are doing so by building a world class last mile operation capable of exceeding the expectations of our customers by ensuring that their orders are delivered as quickly, accurately, and cost effectively as possible.


Amazon's Hub Delivery Offering allows local small businesses to partner with Amazon to provide flexible and cost-effective delivery service to delight customers globally.

This is an emerging Amazon Logistics (AMZL) delivery channel, and is on an exponential growth trajectory globally.


The Product PM tech SME will plan and orchestrate the work of several cross-functional teams to ensure on-time successful launch of the Hub Business and Tech programs as we expand into new regions.

The PM will influence and coordinate teams related to attainment, network planning, volume planning, ops integration, under-the-roof operations, on-the-road execution.

The role will be the Single Threaded leader to partner with Product & Tech team, design solutions, reflect creativity, high judgement, and provide breakthroughs for business across cross-functional initiatives.


The SME team acts as a catalyst for change by driving innovation at the operator level, prioritizing technology initiatives and supporting engineering design innovations.

The SMEs strive to be experts in Amazon's operation systems & Hub Delivery landscape. They are accountable to delivering world class solutions through optimizing and reinventing the existing technology.

Travel approx. 25% to WW Delivery Stations and Corporate sites.

Key job responsibilities

  • Develop and execute a playbook for launching the large scale programs across WW regions.
  • Provide end to end coordination of all stakeholder teams that contribute to successful launch: attainment, topology, operations integration, station tech and ops, ontheroad tech and execution, Hub Delivery tech and support systems enablement.
  • Ensure that the answer to "Do we have everything ready, tested and turned on, to get packages to our Hub partners successfully?" is always YES.
  • Provide training to station leadership.
  • Monitor success and progression up to 90 days after initial launch.
BASIC QUALIFICATIONS

  • 5+ years of program or project management experience
  • Experience using data and metrics to determine and drive improvements
  • Experience owning program strategy, end to end delivery, and communicating results to senior leadership
PREFERRED QUALIFICATIONS

  • 2+ years of driving process improvements experience
  • Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Amazon is committed to a diverse and inclusive workplace.

Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

For individuals with disabilities who would like to request an accommodation, please visit

Our compensation reflects the cost of labor across several US geographic markets.

The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market.

Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

Amazon is a total compensation company.

Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

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