Current jobs related to Customer Support Specialist - Watertown - SAP LeanIX
-
Senior Customer Support Specialist
7 days ago
Watertown, Massachusetts, United States Dynatrace Full timeRole Overview:As a Senior Customer Support Specialist, you will play a pivotal role in enhancing our clients' experience with the Digital Experience product line. Key Responsibilities: 1. Collaborate closely with an internal Analyst to deliver comprehensive support and training tailored to our clients' needs. 2. Assist in the configuration and implementation...
-
Customer Support Specialist I
1 month ago
Watertown, United States Addgene Full timeJob DescriptionJob DescriptionTITLECustomer Support Specialist IWHAT YOU WILL ACHIEVEThe Customer Support Specialist I will join Addgene to provide an exceptional experience for our customers. You will perform a wide range of customer support and operational tasks in a learning-focused, collaborative environment. Your work will support Addgene's mission...
-
Aviation Customer Support Specialist
7 days ago
Watertown, Wisconsin, United States Wisconsin Aviation Full timeAviation Customer Support SpecialistJoin a dynamic team in the aviation sector, where we pride ourselves on delivering exceptional service to a diverse clientele. As a key member of our customer service team, you will play a vital role in ensuring a welcoming atmosphere for all visitors. Your primary responsibilities will include greeting guests with...
-
Sales Support Specialist
7 days ago
Watertown, South Dakota, United States DSG Full timeDSG is looking for a dedicated Sales Support Specialist to join our team. This full-time, hourly role involves working primarily during standard business hours, typically from 8am to 5pm, Monday through Friday, with some flexibility based on operational requirements. As a Sales Support Specialist, your primary focus will be on enhancing our plumbing and HVAC...
-
Customer Support Specialist
2 days ago
Watertown, Massachusetts, United States Domino's Franchise Full timeJob OverviewAs a Customer Service Representative, you will serve as a vital link between our company and our valued customers. Your primary responsibility will be to ensure that each order is processed efficiently and accurately.Your role is essential in crafting positive experiences for our customers, enhancing their day-to-day interactions with us. We are...
-
Culinary Support Specialist
7 days ago
Watertown, Wisconsin, United States New Horizon Foods Full timeCulinary Support Specialist Overview: At New Horizon Foods, we are dedicated to providing exceptional dining experiences within assisted living environments. We are currently seeking a Culinary Support Specialist to enhance our service delivery. The ideal candidate will possess a friendly demeanor, outstanding customer service abilities, and the stamina to...
-
Product Support Specialist
3 days ago
Watertown, Massachusetts, United States Convergent Dental Full timeAbout the RoleWe are seeking a highly skilled and motivated Product Support Specialist to join our team at Convergent Dental. As a Product Support Specialist, you will play a critical role in providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide first-line support to customers, including dentists, dental assistants,...
-
Product Support Specialist
2 days ago
Watertown, Massachusetts, United States Convergent Dental Full timeAbout the RoleWe are seeking a highly skilled and motivated Product Support Specialist to join our team at Convergent Dental. As a Product Support Specialist, you will play a critical role in providing exceptional customer service and technical support to our customers.Key ResponsibilitiesProvide first-line support to customers, including dentists, dental...
-
Product Support Specialist
2 days ago
Watertown, Massachusetts, United States Convergent Dental Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Product Support Specialist to join our team at Convergent Dental. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our customers.Key Responsibilities:Provide first-line support to customers via phone, email, or...
-
Client Support Specialist
2 months ago
Watertown, United States Liaison International Full timePurpose: As an entry level Client Support Specialist, you will support our educational suite of products in a call center environment. You will be responsible for responding to clients via phone and email, manage support cases, and work with other departments in Operations to resolve client issues. Accountabilities: Troubleshoots client issues via...
-
Parts Support Specialist
7 days ago
Watertown, New York, United States Henderson Products Full timeJob OverviewHenderson Products is a leading manufacturer in the design and production of multi-functional equipment for heavy-duty work vehicles, with a focus on snow and ice management.Position Summary: We are currently seeking a Parts Support Specialist who will play a vital role in assisting Installation Technicians on the production floor. This position...
-
HR Support Specialist
7 days ago
Watertown, Massachusetts, United States Global Partners Full timeWe are seeking a dedicated HR Support Specialist to join our team. The HR Support Specialist plays a crucial role in providing employee assistance for HR-related inquiries within a service-oriented environment. Acting as the primary liaison for employees and managers, this position is essential for delivering exceptional customer service and accurate...
-
Healthcare Customer Support Specialist
2 days ago
Watertown, Wisconsin, United States workatuphs Full timeJob Title: Customer Service Associate / OperatorPosition Overview:The Customer Service Associate / Operator serves as a vital link between our healthcare facility and the patients we serve. This role is essential for ensuring that patients and their families receive the assistance they need in a timely and efficient manner.Key Responsibilities:Deliver...
-
Customer Service Specialist
2 months ago
Watertown, United States Watertownchamber Full time**Job Details** **Customer Service Specialist** ** Bank First** Location: **Watertown** Job Type: **Part Time** Category: **Customer Service** **WELCOME TO SHERWIN-WILLIAMS** **Sherwin-Williams is the largest paints and coatings company in the world. With $15.8 billion in sales, more than 4,100 stores, and 140 manufacturing and distribution centers...
-
Sales Support Specialist
1 month ago
Watertown, United States Eastern Industrial Automation Full timeA well established International Industrial Distributor of Mechanical, Automation, Pneumatic, Hydraulic products with a broad offering of Engineering Services and System design solutions, is seeking a highly motivated Sales Support Specialist to add to our family at our new flagship office in Waltham, MA. Enjoy the benefits of an office located at the...
-
Behavioral Support Specialist
7 days ago
Watertown, Massachusetts, United States The Edinburg Center Full timePosition: Behavioral Support SpecialistLocation: Various locationsAbout You:A Bachelor's degree in Psychology, Applied Behavior Analysis (ABA), Special Education, or a related human services field is required. A minimum of two years of experience in applying the principles of Applied Behavior Analysis (ABA) is essential. Proven experience in executing...
-
Software Support Specialist
2 months ago
Watertown, United States URUS Group Full timeJob Description Giving a dairy farmer more data doesn't help them. Giving them intelligence about their business that results from interpreting the data and turning it into actionable information does. Software providers like Valley Agricultural Software (VAS) are taking formerly desktop-based, single application solutions and providing business-wide...
-
Software Support Specialist
3 weeks ago
Watertown, United States URUS Group Full timeJob Description Giving a dairy farmer more data doesn't help them. Giving them intelligence about their business that results from interpreting the data and turning it into actionable information does. Software providers like Valley Agricultural Software (VAS) are taking formerly desktop-based, single application solutions and providing business-wide...
-
Store Customer Service Specialist
3 months ago
Watertown, United States The Sherwin-Williams Company Full timeThis is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and...
-
Behavioral Support Specialist
7 days ago
Watertown, Massachusetts, United States The Edinburg Center Full timePosition Title: Behavior MonitorLocation: Various LocationsAbout You:You possess a Bachelor's degree in Psychology, Applied Behavior Analysis (ABA), Special Education, or a related field in human services. You have a minimum of two years of experience applying the principles of Applied Behavior Analysis (ABA). Your background includes developing and...
![SAP LeanIX](https://media.trabajo.org/img/noimg.jpg)
Customer Support Specialist
2 months ago
SAP LeanIX enables organizations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 1300+ customers with SaaS Management, Enterprise Architecture Management, and Value Stream Management.
We are looking for a Customer Support Specialist, based in our Boston office, who will help evaluate and support customer‘s request to support. As part of the Customer Success organization, you will play a critical role in the company’s current and future success as your primary goal will be to analyze and enable our customers to efficiently and effectively use the SAP LeanIX product suite while attempting to resolve their issues. You will be building strong relationships with our valued customers, understanding their needs, and educate them on the product functionality.
The Customer Support Specialist role is an excellent pathway into the Customer Success Engineer as this role will be given the opportunity not only to learn about SAP LeanIX, its products and the Customer Success organization, but also about other teams, departments, and roles within the company. Customer Support Specialists have gone on to thrive not only in the Support organization but as a Success Engineer, Product Development and Customer Success Management, as well.
Customer Support Specialist (m/f/d)
hybrid and based in Boston, MA
WHAT IS WAITING FOR YOU?
- You will join a dynamic, international team working in a connected remote setup with great passion and the common goal to improve the customer experience.
- Provide initial response, operational assistance, and development of software workarounds and/or resolutions.
- Deliver solutions to both technical and non-technical end users while also supporting a wide range of technologies.
- Coordinate customer support cases including interaction with other internal groups such as Engineering, Sales and Customer Success
- Work closely with the Customer Success Managers (CSM) and Customer Success Engineers (CSE) to maintain visibility and provide consistency to the Customer.
- Ensure all issues are systematically tracked, escalated, and communicated.
- Extensive participation in a collaborative team as a support agent, gaining deeper insights into problems and bringing in the customer’s voice and insight to enhance the product.
- Continuously improving the knowledge base and educating team members on improvements
- Mature and transparent communication skills towards the customer with deep technical knowledge, but in an understandable way for non-technical contacts
- Able to think outside of the box to come up with creative solutions to fulfil the customers use-case by using and extending our knowledge base.
- Ability to showcase the potential of the support team to other teams and departments.
- Ability to take complete ownership of parts of the support process.
- Serves as a mentor and gives guidance to colleagues and new hires.
- Able to think outside of the box to come up with creative solutions to fulfill the customers use-case.
WHAT ARE WE LOOKING FOR?
- 1-3+ years of relevant work experience in problem analysis case resolution.
- Excellent communication and interpersonal skills, capable of building rapport with diverse customer groups.
- Should also have the ability to demonstrate outstanding critical thinking skills and easily build fluid rapport with our customers.
- Strong written communication in a second language (German, French, Spanish, or Portuguese) is a plus
- Basic technical understanding of Enterprise Architecture methodology, EA related platforms, and SasS related platforms (SAP LeanIX, iServer, ServiceNow, Ardoq)
- Understanding of Customer Support KPI/Metrics
- Coding/Scripting skills (JSON, Python, HTML, GraphQL, SQL, API Endpoint/Editors)
- SSO authentication integration (SAML Azure, ADFS, Gsuite, Okta)
- Software/Configuration integration between applications (Service Now, Confluence, Apptio, Intercom, Signavio)
- Passion for solving technical problems.
#-Hybrid
SAP LeanIX, company, is a market leader for enterprise architecture management (EAM), driving the modernization of IT landscapes and continuous business transformation. Its software-as-a-service solutions empower organizations to create transparency, enabling them to visualize, assess and manage the transition towards their target IT architecture. By offering a data-driven and automated approach enhanced with AI, SAP LeanIX helps organizations make sound decisions and collaborate more effectively. SAP LeanIX serves over 1,300 companies globally across various industries, including more than 10% of the Fortune 500 and half of the German DAX 40. Headquartered in Bonn, and offices in Munich and Berlin (Germany), SAP LeanIX also has a strong international presence with offices in Boston (USA), London (UK), Paris (France), Amsterdam (Netherlands), and Ljubljana (Slovenia). In November 2023, LeanIX became part of SAP. For more information, visit www.leanix.net. Your application information might be therefore shared across both SAP and SAP LeanIX recruiting and hiring teams.
SAP LeanIX is not just a product, in fact it‘s a great place to work. Colleagues (650+) from dozens of countries jointly make our vision reality. We believe in transparent communication, personal development, diverse workforce, innovation by creating ideas that prove useful and that our world-class team deserves the best software stack money can buy.
At SAP LeanIX we have a Hybrid Work Mode which means you work remotely from your home office and work from one of our offices. SAP LeanIX teams and team members decide together on the work mode which suits them best. Next to that, we have great benefits for you, CHECK OUT HERE WHAT IS IN FOR YOU
SAP LeanIX is committed to being an equal opportunity employer. Diversity is vital to driving the growth and success of our company. If you need an equitable interview process alternative, please let our team know at jobs@leanix.net. You will be treated with the utmost respect and confidentiality.
All applicants will receive consideration for employment based on experience, qualifications, and competencies. SAP LeanIX will not discriminate based on race, color, religion, belief, political affiliation, union membership, age, sex, pregnancy, sexual orientation, gender identity, national or ethnic origin, genetic information, creed, citizenship, disability, protected veteran or marital status, or any other status protected by applicable laws or regulations.