Sales Support Specialist

2 weeks ago

Watertown, South Dakota, United States DSG Full time
DSG is looking for a dedicated Sales Support Specialist to join our team. This full-time, hourly role involves working primarily during standard business hours, typically from 8am to 5pm, Monday through Friday, with some flexibility based on operational requirements. As a Sales Support Specialist, your primary focus will be on enhancing our plumbing and HVAC sales through various responsibilities within the sales department.

At DSG, we are committed to fostering growth and success, both for our employees and our customers. As an employee-owned company, we prioritize a culture of collaboration, respect, and shared achievements. For over a century, we have not only provided products but have also built lasting partnerships and delivered effective solutions. By empowering our team and our clients, we ensure a future of mutual success.

Key Responsibilities of a Sales Support Specialist:

  • Act as the main point of contact for customer orders.
  • Assist clients with inquiries regarding products in a professional manner.
  • Accurately process and fulfill orders in a timely fashion.
  • Generate and follow up on customer quotations.
  • Provide technical support and troubleshooting assistance.
  • Collaborate with team members to resolve customer service issues promptly.
  • Maintain the sales area by restocking products according to brand and location.
  • Monitor inventory levels and manage damaged goods.
  • Ensure a clean and attractive display area for products.
  • Encourage the sale of additional products as appropriate.
  • Perform other related duties as assigned.

Qualifications for a Successful Sales Support Specialist:

  • High school diploma or equivalent required.
  • A collaborative mindset, willing to support fellow team members.
  • Product knowledge typically gained through two or more years of college or technical training, or 3-5 years of relevant field experience in plumbing and/or HVAC.
  • Strong relationship-building capabilities.
  • Excellent communication and customer service skills across various platforms (in-person, phone, and email).
  • Attention to detail with the ability to manage multiple tasks effectively.
  • Strong listening skills to accurately assess customer needs.
  • Proficient problem-solving and analytical abilities.
  • High level of computer proficiency, with experience in ERP systems preferred.
  • Ability to effectively plan, prioritize, and organize tasks.
  • Physical capability to frequently lift and handle items weighing between 30-70 pounds.

Benefits Offered by DSG:

  • As a 100% employee-owned company, your contributions directly impact both the organization and your personal Employee Stock Ownership Plan (ESOP).
  • Commitment to your professional development through training and growth opportunities.
  • Competitive compensation packages tailored to your experience and potential.
  • Generous Paid Time Off (PTO) and Extended Medical Leave (EML) policies.
  • Comprehensive benefits including medical, dental, and vision coverage, along with additional perks such as life insurance and disability coverage.
  • Retirement savings options, including a 401(k) plan with employer matching and ESOP.
  • Discounts on all DSG-supplied products.
  • Encouragement to engage in community service with paid volunteer hours in addition to PTO.

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