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Software Support Specialist

4 months ago

Watertown, United States URUS Group Full time
Job Description

Giving a dairy farmer more data doesn't help them. Giving them intelligence about their business that results from interpreting the data and turning it into actionable information does.

Software providers like Valley Agricultural Software (VAS) are taking formerly desktop-based, single application solutions and providing business-wide platforms that provide real-time access to web-based intelligence via mobile devices, tablets and computers. These programs tie together all the variables that go into milk production in a single platform from the feed to the cow to the parlor providing actionable intelligence that allows today's dairy farmer to make decisions when it will have the greatest impact on production: now.

VAS is currently searching for the right candidate that has a passion for the dairy software industry and wants to help make an impact of this very large ecosystem in the US.

The position of Support Specialist is responsible for providing help desk support to customers world-wide. This is a customer service role that is designed to provide high quality support by providing solutions via all VAS proprietary software systems. They will utilize tools to remotely assist customers and provide support by communication and building relationships via telephone, internet, email, and periodic face-to-face meetings with our customers.

This is a fully remote position. Work schedule will be Monday-Friday, 8:00 am - 5:00 pm Pacific Time. You MUST BE willing to work between these hours, regardless of geographic location

RESPONSIBILITIES
  • Answer incoming phone calls, emails, text messages. Provide support with technical problems and/or concerns with regards to software and hardware systems
  • Communicate via phone, email, and or other approved methods of communication with customers, employees, and/or vendors to resolve customer support requests and for all general business purposes
  • Document all customer support calls and communication and apply accurate support time in CRM or other assigned methods of documentation
  • Train and educate customers as needed in the use of proprietary software and hardware systems
  • Promote VAS proprietary systems with dairymen, veterinarians, instructors, and all other customers when applicable
  • Periodically test existing and new software versions of programs to ensure programs are working to maximum utilization
  • Provide complete and timely feedback for all work to customers
  • Provide friendly, cooperate, and courteous service to all customers
REQUIREMENTS
  • Bi-lingual English/Spanish REQUIRED
  • Bachelor's degree with emphasis in Dairy Science/Animal Science preferred; personal or professional dairy experience will favor formal education
  • Intermediate skills with Microsoft products
  • Experience with Salesforce or CRM product preferred
  • Excellent oral and written communication skills
  • Multi-tasking skills and capable of meeting deadlines
  • Dairy experience HIGHLY PREFERRED


About Us

For the past 40 years we've woken up each day to support those that never stop feeding the world - and we have no plans to quit. We set the standard for farm management solutions and fix our eyes on raising the bar to meet the next generation of expectations.

Our software and information solutions help collect and connect a farm's data - from herd management to feed performance, tracking and more. These insights are a source of truth, empowering producers and their trusted advisors to make profit-driven and sustainable management decisions.

Whether near or far, large or small, VAS is at the heart of your dairy.

VAS has deep roots in the industry through its origin within the URUS family of companies. URUS is a holding company with cooperative and private ownership and is positioned at the heart of the dairy and beef industry. Its family of companies include AgSource, Alta Genetics, GENEX, Genetics Australia, Leachman Cattle, Jetstream, PEAK, SCCL, Trans Ova Genetics and VAS, with each having its own unique identity, products, and services. These companies work globally to provide cutting-edge dairy and beef genetics, customized reproductive services, dairy management information to take producers to the frontline of progressive dairy farming, and an array of products and services to help bovines reach their full genetic potential. URUS Group has 26 operating companies in 15 countries and employs approximately 2,400 people.