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Administrative Assistant

2 months ago

Denver, United States Signs By Tomorrow Full time

Administrative Assistant - Customer Service Representative Job Summary: Responsible for increasing revenue through front counter sales, account management, and database marketing while providing exceptional customer service for an overall outstanding customer experience. Manage client communication to identify needs, present solutions, and lead and direct the sales process through completion. Responsible for assisting the owner(s) with administration center needs including marketing. To perform this job successfully, an individual must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Responsibilities: • Greets walk-in client, identify and assist with needs and/or orders • Manages walk-in traffic, incoming calls, emails, and fax communications and takes appropriate actions. Identifies client’s needs and provides solutions to assist with questions and/or order needs. Assists with scheduling, and priority changes in a fast-paced environment. Builds professional relationships with diverse client/prospect base • Maintain calendars for the team to ensure efficient workflow • Prepares estimates, processes, and input orders. Serves as a primary contact for clients and a liaison between sales, production, and clients. Oversees and creates opportunities for in-house phone and front-counter sales • Assist in preparing quotes, invoices, and other administrative documents for the sales team • Coordinate with production and delivery teams to ensure timely fulfillment of customer orders • Maintain organized filing systems and databases to keep track of customer information and orders • Performs quality checks on outgoing jobs, using an eye for detail, care for quality approach • Places phone calls and/or emails to follow up on estimates. Assists in the s collection calls for receivables • Understand products, services, and procedures within the organization. Markets products, solutions, and services to previous and current clients • Maintains communication logs and other pertinent records • Ensures proper cleanliness and “tour-ready” environment at the front counter, conference/meeting rooms, and showroom areas • Assists with other projects as needed Qualifications: • Customer Service Experience • US Work Authorization • Proficiency using MLS (Multiple Listing Service) Preferred • Great conversationalist and email writer • Ability to quickly build rapport and credibility • 2 years of business-to-business sales and/or customer service experience • Proficient in MS Office Suite, Internet • Excellent time management, and calendaring skills • Project management for multiple projects, deadlines, and orders Plusses, but not required. • Knowledge of sign industry substrates, media • Experience in graphic design • Experience in social media posts • Experience in payment processing and data entry Compensation: $22 hourly

• Greets walk-in client, identify and assist with needs and/or orders • Manages walk-in traffic, incoming calls, emails, and fax communications and takes appropriate actions. Identifies client’s needs and provides solutions to assist with questions and/or order needs. Assists with scheduling, and priority changes in a fast-paced environment. Builds professional relationships with diverse client/prospect base • Maintain calendars for the team to ensure efficient workflow • Prepares estimates, processes, and input orders. Serves as a primary contact for clients and a liaison between sales, production, and clients. Oversees and creates opportunities for in-house phone and front-counter sales • Assist in preparing quotes, invoices, and other administrative documents for the sales team • Coordinate with production and delivery teams to ensure timely fulfillment of customer orders • Maintain organized filing systems and databases to keep track of customer information and orders • Performs quality checks on outgoing jobs, using an eye for detail, care for quality approach • Places phone calls and/or emails to follow up on estimates. Assists in the s collection calls for receivables • Understand products, services, and procedures within the organization. Markets products, solutions, and services to previous and current clients • Maintains communication logs and other pertinent records • Ensures proper cleanliness and “tour-ready” environment at the front counter, conference/meeting rooms, and showroom areas • Assists with other projects as needed