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Chapter Leader, Customer Solutions
2 months ago
Job Description:
Role
As a Chapter Leader in Customer Solutions, you blend a deep commitment to modernizing our workplace platforms and improving the value delivered to our customers with a passion for coaching, mentoring and developing associates .
You will work within the WI Agile framework to provide effective product leadership and management of the product backlog with a focus on communication, risk mitigation, quality assurance, delivery of business outcomes and building trusting relationships. Directors/Chapter Leaders in Customer Solutions must be highly motivated, \u201Cself-starters\u201D with a sense of ownership, and a strong desire to succeed. You will be a key member of a Squad within Workflow Orchestration Product Area, working closely with a team of cross-functional, multi-disciplinary, and dedicated squad members responsible for delivering specific business goals.
In addition to the above role as Business Analyst/Squad Member, you will be managing a team of Business Analysts and Business Consultants, a team of chapter members who primarily work within autonomous squads across product areas, but report directly to you. You are dedicated to helping them grow and develop in their knowledge area and ensure alignment on the \u201Chow\u201D of the work they perform.
Expertise and Skills You Have
Ability to prioritize iterative product releases leading to a successful customer experience.
Proficiency in various business analysis methodologies, including data analysis, uses case development, story writing, and user acceptance testing and product documentation.
Excels at building relationships and networks; influences peers, stakeholders, and senior leaders to achieve outcomes.
Excellent interpersonal and communication skills. Strategic problem solver, proven execution, data based and analytical approach to solving problems.
Agile mentality; experience with Jira or similar Agile backlog management tool preferred.
Experience leading, coaching, mentoring, and developing people and teams.
People management background including sourcing, recruiting, hiring, onboarding, associate experience, development and performance management.
Bachelor s degree preferred.
Financial services experience, preferred.
Strong leadership skills with an ability to lead with empathy to resolve conflicts.
Outstanding listening, communication and facilitation skills.
Strong negotiation and conflict resolution skills.
Proven time management and organizational skills; able to balance multiple competing priorities.
Excellent critical thinking, analytical and problem-solving skills.
Ability to clearly articulate product vision and features.
Ability to participate in technical discussions, help make technical trade-offs, and set criteria for Minimum Viable Product (MVP).
Ability to find opportunities to innovate and take thoughtful risks to get the work done better and faster.
Strong consulting orientation with a demonstrated ability to establish relationships.
Assist with quarterly planning activities and ongoing prioritization of squad backlog.
Participate in defining product vision, roadmap and growth opportunities.
Identify, define and articulate strategic product initiatives/roadmaps for the squad.
Assist Squad Leader with developing a strong team that enables its members to work successfully within the Scrum framework.
Assist with the elaboration of Epics, Themes and Features into user stories that are granular enough to be achieved in a sprint . Backlog management and prioritization.
Identify business needs and improvement opportunities; develop use cases and propose solutions.
Work with key partners to define product features and maintain awareness of internal and external market trends.
Establish and facilitate meetings to include demos of sprint deliverables and impact analysis results.
Lead organizational readiness activities, addressing obstacles and opportunities related to product delivery.
Convey business value of technology initiatives to Scrum team members including QA and Development resources.
Build effective relationships with key business, IT and Legal, Compliance, and Risk partners to drive initiatives to completion.
Measure performance through established objectives and KPI s to deliver agreed upon business, technology, and people results.
Align chapter members across squads and product areas to ensure the best utilization of talent while also building learning opportunities and learning day content to develop skills.
Set and apply standards and ensure the work performed is aligned with established product area/squad road maps.
Remove impediments to delivering value.
Certifications:
Company Overview
Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients money.
Join Us
At Fidelity, you ll find endless opportunities to build a meaningful career that positively impacts peoples lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don t need a finance background to succeed at Fidelity\u2014we offer a range of opportunities for learning so you can build the career you ve always imagined.
Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
We invite you to Find Your Fidelity at fidelitycareers.com.
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.
